TeamLogic IT of West Denver · 1 day ago
Level 2 Help Desk Technician
Denver, CO
Full-time
Onsite
Mid, Senior Level
$55K/yr - $65K/yr
5+ years expTeamLogic IT of West Denver is a fast-growing, customer-focused MSP dedicated to providing reliable and proactive IT and cybersecurity solutions. The Level 2 Help Desk Technician will deliver exceptional IT support, resolve client challenges, and collaborate with leadership to ensure client satisfaction and loyalty.
Hiring Manager
Mike Treiser
Responsibilities
Drive customer satisfaction and client loyalty by resolving challenges with empathy, urgency, detail orientation, and enthusiasm
Provide remote and occasional on-site technical support to clients experiencing a variety of IT issues
Document all support interactions thoroughly in our ticketing system (Autotask experience preferred but not required) and documentation system (IT Glue)
Escalate complex issues to senior team members when necessary
Proactively identify and address potential IT problems
Contribute to the development of knowledge base articles and documentation
Troubleshoot and resolve problems related to: 1. Operating systems (Windows, macOS) 2. Productivity suites (Microsoft Office, Google Workspace) 3. Network connectivity 4. Hardware (desktops, laptops, printers, scanners, cameras) 5. Software applications
Qualification
Required
At least five years of proven, direct, hands-on IT- and/or cybersecurity-related Level 2 (or higher) help desk experience
Excellent customer service and communication skills
Demonstrated understanding of computer hardware, software, and networking principles
Proficiency in supporting both Windows and macOS operating systems
Experience with Microsoft Office and Google Workspace
Ability to work independently and as a positive contributor to an entrepreneurial team
A positive, can-do attitude and a demonstrated passion for technology
Preferred
Experience working in an MSP environment
Familiarity with Autotask or other PSA tools and IT Glue
Relevant certifications (CompTIA A+, Network+, etc.)
Cybersecurity expertise
Experience working with Active Directory
Benefits
Performance-based bonuses and customer service contribution incentives.
Profit-sharing program eligibility.
Benefits to fit employee preferences.
Opportunity for professional growth and development, with industry certification coverage.
Opportunity to help build on our entrepreneurial foundation as part of a dynamic and supportive team.
Company
TeamLogic IT of West Denver
How do you feel about your organization's IT and cybersecurity? At TeamLogic IT, we keep small- and medium-sized organizations productive and protected.
11-50 employees
H1B Sponsorship
TeamLogic IT of West Denver has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (1)
Funding
Current Stage
Early StageCompany data provided by crunchbase