Altana · 10 hours ago
Customer Success Manager, Enterprise
Brooklyn, NY
Full-time
Hybrid
Entry, Mid Level
$95K/yr - $115K/yr
1+ years expAltana is the network for trusted trade, empowering governments and businesses to build a more resilient global economy. The Customer Success Manager will drive adoption and impact across Altana’s product network by managing a portfolio of enterprise customers, focusing on onboarding, activation, and ensuring customer satisfaction.
Data IntegrationLogisticsSoftwareSupply Chain Management
Responsibilities
Drive Supplier Onboarding: Lead the outreach and onboarding process for our customers' suppliers, ensuring they successfully join the product network and understand how to share data and collaborate within the platform
Serve as the primary relationship manager for a portfolio of customers, owning regular check-ins and adoption reviews to ensure health and satisfaction
Support Product Enablement: Create and deliver training materials, user guides, and enablement sessions to help new users fully realize value across Altana's offerings
User Management & Support: Act as the first point of contact for support requests and user management (provisioning, access control), quickly resolving issues or engaging the right resources to do so
Drive Adoption: Monitor usage trends and assist users with workflows and analysis to optimize their experience and results
Collaborate on Growth: Support Senior and Strategic Technical Account Managers by identifying potential expansion opportunities within your accounts and the broader network
Synthesize Feedback: Effectively capture and communicate user feedback from the front lines to the product team to drive continuous improvement
Qualification
Required
1-3 years of experience in customer success, account management, or onboarding, ideally in a SaaS or technology environment
Proven track record of driving user adoption and managing customer relationships (experience with high-volume or SMB portfolios is a plus)
Organized and process-oriented, capable of managing multiple onboarding workstreams simultaneously
Basic understanding of SaaS retention metrics and eager to make data-informed decisions
Thrive on cross-functional collaboration and open to feedback to drive continuous improvement
Willing to learn the fundamental concepts of data fusion, machine learning, supply chain traceability, and can effectively communicate our product's value to users of varying technical skill levels
Ability to establish positive relationships complemented by excellent communication skills that balance approachability with persistence
Exhibit good judgment and a willingness to dive into the nitty-gritty—whether it's troubleshooting a login issue or training a new supplier—to achieve team objectives
Preferred
Experience in the supply chain and logistics industry is a plus, although not required
Benefits
Flexible Time Off
Parental Leave
Health Benefits
Supplemental Benefits
401(k) Savings
Commuter Benefits
Wellness
Pet Insurance
Employee Assistance Program
Dependent Care FSA
Company
Altana
Altana is the only Product Network connecting buyers, suppliers, logistics providers & government agencies across the global supply chain.
201-500 employees
H1B Sponsorship
Altana has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (4)
2023 (3)
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
$322MKey Investors
US Innovative Technology FundActivate Capital PartnersGoogle Ventures
2024-07-29Series C· $200M
2022-10-03Series B· $100M
2021-09-20Series A· $15M
Leadership Team
Evan Smith
Co-Founder and CEO
Peter Swartz
Chief Science Officer and Co-Founder
Recent News
Company data provided by crunchbase