Allstate · 19 hours ago
National Catastrophe Claims Team Lead
United States
Full-time
Remote
Senior Level
$67K/yr - $110K/yr
5+ years expAllstate is an insurance company that has been protecting families for over 90 years. They are seeking a National Catastrophe Claims Team Lead to support the Catastrophe team in achieving their objectives related to cost containment, customer experience, and employee engagement.
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Responsibilities
Provide continuous support to the Manager Catastrophe Claims with duties assigned as needed
Provide technical guidance to staff on claim investigation, reserving evaluation and resolution of claims
Assist with claims file reviews, shadowing and observing advisors to ensure the delivery of individual results, which include metrics for quality, quantity, timeliness, productivity and customer satisfaction
Provide support to manage external and/or contract staff in service of our customers
Provide an environment to foster best in class customer service
Determine and delegate claims settlement authority to claims representatives
Ensure compliance with overall Allstate, and regulatory, legal and ethical policies and requirements
Collaboration with the Claim Manager to drive and deliver on departmental objectives
Provide ongoing direction to the team to achieve objectives
Ability to adjust and manage pending of catastrophic claims
Qualification
Required
Minimum of 5-7 years of experience adjusting residential property claims or working in a relevant property claims role
Understanding of legal principles across all national jurisdictions
Ability to adjust and manage pending of catastrophic claims
Preferred
CIP/FCIP designation
Holding Provincial Adjusting Licenses
Prior Auto Claims experience
Experience in training and coaching
Experience working with property estimating within Xactimate
Benefits
Flexible Work Arrangements
Employee discounts (15% on auto and property insurance, plus many other products and services)
Good Office program (receive up to 400$ back after purchasing office equipment)
Student Loan Payment Matching Program for Government Student loans
Comprehensive Retirement Savings Program with employer matched contributions
Annual Wellness allowance to support employees with improving health and wellbeing
Personal reflection day
Tuition Reimbursement
Working within the community and giving back!
Company
Allstate
Allstate is an insurance company that offers car, home, and life insurance services. It is a sub-organization of Allstate.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$500M2024-06-24Post Ipo Debt· $500M
2014-01-13Post Ipo Equity
1993-06-11IPO
Leadership Team
Jonathan Adkisson
SVP & General Manager - Direct Distribution
Guy Hill
Executive Vice President, Product Management
Recent News
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