Illinois Legal Aid Online · 18 hours ago
Bilingual Paralegal, Consumer Debt Solutions - Illinois Legal Aid Online
United States
Full-time
Remote
Mid, Senior Level
$60K/yr - $70K/yr
5+ years expIllinois Legal Aid Online (ILAO) is committed to attracting and retaining a diverse staff. The Bilingual Paralegal will provide support to consumers of the Debt Help Illinois platform in both English and Spanish, assisting with navigation, feedback response, and content management while collaborating with the product team for improvements.
Law EnforcementLegalNon Profit
Responsibilities
Understand and improve the Debt Help Illinois platform and service
Respond to consumer feedback on the Debt Help Illinois platform
Working with our community engagement team, maintain training materials for helpers to use the platform
Develop and manage a virtual help desk for Debt Help Illinois consumers
Provide navigation assistance and legal information to consumers using Debt Help Illinois
Provide help-desk consumers with appropriate referrals to partner organizations and resources
Follow up with users who drop out of a process to offer additional assistance
Review Spanish translations as provided by our vendor
Assist with content management tasks, including updating, converting, and repurposing existing legal information
Coordination with partners providing financial literacy and education resources
Work collaboratively with the product team to export, analyze, and report on usage data and consumer feedback
Evaluate and recommend changes to the Debt Help Illinois platform based on patterns and trends of consumer experiences
Collaborate with the rest of the product team to identify opportunities for platform growth and improvement
Help identify and pursue potential funding sources and participate in grant proposals and reporting
Participate in fundraising activities, events, and campaigns
Participate in staff and other administrative meetings
Other responsibilities as assigned
Qualification
Required
Paralegal certification required
Demonstrates strong client-facing and customer support skills, effectively communicating with diverse individuals by phone, email, and written correspondence
Ability to speak, interpret, and write English and Spanish fluently
5-10 years of paralegal experience, with a preference for experience in legal aid or consumer debt issues
Attention to detail and strong organizational skills
Strong communication skills
Proficient in using computers and mobile devices, with the ability to quickly learn new software and platforms
Ability to conduct legal research and provide appropriate legal information and resources on consumer debt problems
Preferred
Located in Illinois or experience in the Illinois court system
Comfort working collaboratively with both technical and non-technical stakeholders
Experience with user-centered design, accessibility, or usability in digital platforms
Benefits
Health and dental insurance
Life insurance
Long-term and short-term disability insurance
Health and dependent care flex spending account
15 paid days off and 15 holidays in the first calendar year of employment
403(b) retirement plan, to which ILAO contributes a required 1% of salary monthly
Flexible workplace policy that supports remote work, wellness, and work-life balance
Company
Illinois Legal Aid Online
Illinois Legal Aid Online is a nonprofit organization that provides legal assistance and advice for people who cannot afford a lawyer.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Amy Clark
Community Engagement Director
Company data provided by crunchbase