GM Financial · 4 hours ago
First Notice of Loss (FNOL) Representative - General Motors Insurance
United States
Full-time
Remote
Entry Level
$18.02/hr - $32.45/hr
1+ years expGM Financial is building an Insurtech business that aims to reinvent auto insurance. The First Notice of Loss (FNOL) Representative will be responsible for all aspects of auto claim intake, ensuring excellent customer service and managing the claims process from start to finish.
Finance
Responsibilities
Provides first notice of loss support and claim creation for Auto Claims
Investigates to uncover the Auto claim customers' needs and manages the customer experience from Auto claim intake to the assignment of the claim
Answers incoming calls and emails from customers or other parties involved in claims; provides timely and correct product and service information
Assists customers by completing the first notice of loss process, directing calls, or initiating tools to assist the progression of the claim
Ensures accuracy of first notice of loss entry
Obtains and inputs information relating to accidents for new claim creation
Assists with starting the claims process by initiating method of vehicle inspection, rental car set up, etc
Provides excellent customer service at all times
Seeks guidance from team members to resolve issues and identify appropriate issues for escalation
Contributes to business goals, performance metrics, and effectively uses tools & technology
Supports workload surges and/or Catastrophe operations as needed to include working significant overtime during designated catastrophic events
Qualification
Required
High School Diploma or equivalent required
1 year of customer contact experience required
Must obtain, hold, and maintain a current All Lines Adjuster License in at least (1) US State required
Experience in an inbound phone-intensive, contact center environment using a headset
Excellent verbal and written communication
Ability to empathize with customer is critical
Ability to work in a fast-paced environment
Ability to multi-task (i.e. talking and typing simultaneously)
Possess organizational and time management skills
High degree of initiative, mature judgment and discretion
Ability to navigate through multiple systems
Preferred
Bachelor's Degree in a related field preferred
2 years of customer service experience preferred
6+ months of claims adjusting experience or 1 year of recent GM Financial customer service experience working in a member contact capacity or military experience preferred
Bilingual preferred (Spanish)
Benefits
401K matching
Bonding leave for new parents (12 weeks, 100% paid)
Tuition assistance
Training
GM employee auto discount
Community service pay
Nine company holidays
Company
GM Financial
GM Financial is the captive finance company and a wholly-owned subsidiary of General Motors Company.
5001-10000 employees
H1B Sponsorship
GM Financial has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (101)
2024 (91)
2023 (86)
2022 (81)
2021 (55)
2020 (50)
Funding
Current Stage
Late StageTotal Funding
unknown2010-09-29Acquired
Leadership Team
Katie DeGraaf
Senior Vice President, OnStar Insurance, Product & Telematics
Ross Reichardt
Chief of Staff; General Motors Insurance
Recent News
2025-11-12
2025-11-04
2025-10-10
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