Related Management Company · 8 hours ago
50 Hudson Yards Brand Ambassador- Full Time
New York, NY
Full-time
Onsite
Mid Level
$25/hr - $25/hr
3+ years expRelated Management Company is a collaborative force behind Hudson Yards, focused on creating exceptional experiences for tenants and visitors. As a Brand Ambassador, you will be the first point of contact, providing assistance and fostering relationships while ensuring a welcoming atmosphere in the building.
Real Estate
Responsibilities
Welcome and greet tenants, guests, visitors, and owners to the building
Generate excitement about Hudson Yards in those who inquire
Model brand behaviors for coworkers, guests, and tenants
Provide exceptional customer service by anticipating needs and remaining focused on the customer
Conduct meaningful conversations to uncover tenant and stakeholder organizational reach
Make careful note about tenants’ preferences and execute on those
Answer questions in story form regarding the buildings, neighborhood, or Hudson Yards development
Develop strong relationships with coworkers, owners, and tenants
Welcome large groups to the property and speak to the unique role they play
Help customers in and out of cabs, Ubers, and/or personal cars and limousines
Assist customers with large packages, carts, luggage, etc
Provide wayfinding details to guests and visitors
Record meaningful customer data for the purpose of building relationships and personalizing future client opportunities
Share those findings with management to capture in the firm’s CRM
Provide bi-weekly/monthly reports on interactions and sales activities
Maintain a calm and professional demeanor while under pressure
Be aware of the impact their behavior has on others
Work as a positive team player to surpass individual and group expectations
Collaborate with cleaning staff to ensure the pristine condition of the property
Welcome feedback and adapt behaviors as appropriate
Monitor plazas and lobbies for cleanliness and general upkeep
Enter work orders that may arise on the spot through our digital platforms
Set up stations (e.g. stands, tables, chairs, etc.) for promotional activities in plazas and lobbies
Redirect deliveries to loading dock or messenger center, as required by the asset
Uphold security guidelines and collaborate with security to prevent unauthorized entries
Qualification
Required
Superior intentional observation
Hosting and anticipating guest and tenant needs
Strong memory and/or organizational method for tracking customer preferences and names
Self-motivating to incorporate changing priorities
Exceptional verbal and written communication skills
Impeccable phone etiquette
Capacity to adapt and overcome challenging situations
Build rapport quickly and effectively with customers and colleagues
Strong critical thinking skills, particularly around problem solving
Ability to continuously improve and seek growth
Juggle technology and interpersonal communication seamlessly
Planning and organizing for large events
Manage large groups of people at events
Strong sense of professionalism reflected in daily appearance, posture, and preparedness
Effectively incorporate coaching feedback
Persevering during extreme weather, such as heat waves, extreme cold, strong winds, and heavy rains
Delivering our brand while working on your feet for an entire shift
Minimum of bachelor's degree, preference in Hospitality, Entertainment
Possess technological skills to operate Microsoft Office programs and a variety of other platforms
Flexibility to work non-traditional hours, including days, nights, weekends, and holidays
Minimum three years in service and/or sales industry
Company
Related Management Company
Related Management Company (RMC) is A subsidiary of Related Companies, a leading owner and operator of real estate, managing a $60+ billion portfolio of premier residential and commercial properties across the U.S.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase