Curtis · 13 hours ago
Curtis Blue Line Customer Service Representative
Boise, ID
Full-time
Onsite
Entry Level
$17/hr - $18/hr
2+ years expL.N. Curtis & Sons is a family-owned corporation that specializes in providing law enforcement agencies with uniforms and equipment. The Customer Account Representative will work directly with law enforcement personnel, managing customer inquiries and order requests while providing quality customer service in a retail setting.
Manufacturing
Responsibilities
Serve as primary point of contact for law enforcement customers and accounts, including answering inquiries, resolving complaints, and providing updates on new products
Learn and gain a thorough understanding of all product offerings (such as tactical gear, uniforms, and body armor)
Educate customers on all product offerings
Provide quality face-to-face customer service interactions, especially one-on-one
Size customers in-store for uniforms, equipment, body armor, and related items
Accurately create, draft, and finalize Purchase Orders (P.O.’s) according to customer needs
Process customer P.O.’s accurately via phone and email
Perform a high volume of order entries quickly and accurately
Continuously build and maintain profitable relationships with customers
Answer incoming phone calls
Maintain cleanliness and stock of showroom floor
Other duties as assigned by management to address and provide effective support of company mission, values and goals
Qualification
Required
Ability to quickly understand and articulate all product offerings
Highly organized and detail-oriented
Strong ability to multi-task
Strong team player and able to work well with others
Effective communication skills (written and oral)
Strong self-starter with a solid work ethic
Demonstrated good judgement and a high degree of integrity
A history of continuing professional and personal development
High School Diploma
High computer literacy (Outlook, Microsoft Office, general software)
1+ years of work experience with high-volume data entry
2+ years of experience with face-to-face customer service or customer account management
Preferred
Working knowledge of law enforcement product offerings (uniforms, body armor, tactical gear)
4+ years of experience managing customer accounts
4+ years of experience with face-to-face customer service
Experience with Enterprise Resource Planning software (NetSuite or similar)
Benefits
401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Company
Curtis
L.N. Curtis & sons provides emergency responder equipment in thirteen Western states and to the U.S. Government worldwide.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Francis J Tobias
Chief Human Resources Officer
Tim Blair White
CIO
Company data provided by crunchbase