Cube Hub Inc. · 1 day ago
Customer Service Engineer – Technical Trainer (Imaging Systems)
United States
Contract
Remote
New Grad, Entry LevelCube Hub Inc. is a company focused on IT infrastructure changes, and they are seeking a Customer Service Engineer – Technical Trainer for Imaging Systems. The role involves becoming a subject-matter expert in the PACE platform and training Customer Service Engineers across various regions to ensure proficiency in the new software while servicing imaging equipment at client locations.
Human ResourcesRecruitingService Industry
Hiring Manager
Jennifer Knight
Responsibilities
Your initial assignment is to become a subject-matter expert in the PACE platform, which Customer Service Engineers use to document work, track parts consumption, and record time and related activities
As a subject‑matter expert, you will share the knowledge needed to help Customer Service Engineers in your assigned zones and regions become proficient in using the new software
After the full launch of the PACE software, you will play a key role in the hyper‑care phase for 30 to 90 days, depending on the speed and success of the transition
Upon successful completion of the Hypercare phase, you may be considered for transition into a Customer Service Engineer role, preferably within your local region, and you are encouraged to apply for other opportunities across the organization
A customer service engineer has the following skills and responsibilities:
You will be servicing Imaging Equipment in the assigned metro area, Level could be adjusted based on prior experience
You are in a field-based, customer-facing role that primarily installs, services, maintains and modifies client’ imaging equipment at customer sites
You are the "Face of client" to the customer
You support a variety of diagnostic imaging equipment
You are flexible and willing to work different shifts as business needs dictate, including willingness to work overtime as required. Advanced notice will be provided for any shift changes
You report to the Regional Service Manager at client Medical Solutions as a CSE
Qualification
Required
Associate degree, or college, or military experience in a related technical field
Strong technical/electrical background required
Biomedical, med tech, or similar hands on technical experience is a plus
Open to entry level candidates with technical training
Open to candidates transitioning from the military
Minimum level: Foundation-level technical education or equivalent hands on training
Strong customer communication skills; ability to interact directly with clients
Technical acumen — ability to understand software, support peers, and troubleshoot
Ability to repair/diagnose equipment and perform technical issue resolution
Team-oriented mindset; works well with cross functional teams
Ability to lead training on software updates for peer groups
Preferred
Imaging service experience (military or private sector)
Experience working in biomedical or hospital environments
Company
Cube Hub Inc.
We are a women-owned minority business enterprise at the forefront of talent management solutions.
Founded in 2015
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase