NEOGOV · 19 hours ago
Casework Manager I, In-Home Unit
Government Services Center - Westtown, PA
Full-time
Hybrid
Mid, Senior Level
$61K/yr - $61K/yr
3+ years expNEOGOV is part of the County of Chester, and they are seeking a Casework Manager I to supervise a group of supervisors and caseworkers in child welfare program units. The role involves ensuring the safety and well-being of children and families while overseeing the provision of appropriate services.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Oversee the work of supervisors, caseworkers or support staff as it relates to the quality of client services
Supervise supervisors/caseworkers to identify clients’ needs and provision of appropriate services
Review and analyze case records to ensure quality of services provided
Respond to calls from the public by providing related information and referral, determine eligibility for services
Attend and represent department at court hearings
Plan and supervise the administrative aspects of case management by assigning cases, monitoring work flow and ensuring timely provision of services
Prepare correspondence, compile reports and maintain records
Participate in planning and implementation of in-service training
Train staff in policies and procedures
Evaluate performance and make appropriate recommendations regarding personnel actions
Produce, distribute and monitor reports containing statistical data on the number and disposition of cases
Ability to provide comprehensive overview of department and services to the community
Monitor individual cases and programs to ensure regulatory compliance
Monitor, implement and maintain departmental and county policies and procedures
Serve as liaison to service providers ensuring timely and appropriate delivery of services to clients
Maintain a professional public image in accordance with county and agency policy
Perform other duties, tasks and special projects as required
Qualification
Required
Three years of experience in public or private social work which included one year in a public welfare program and one year in a supervisory capacity; and a Bachelor's degree from an accredited college or university which includes or is supplemented by 12 college credits in sociology, social welfare, psychology, gerontology, criminal justice or other related social sciences; or
An equivalent combination of experience and training which includes 12 college credits from an accredited college or university in sociology, social welfare, psychology, gerontology, criminal justice or other related social sciences
Must have a valid driver's license and use of a private vehicle
A criminal background check is required
Preferred
Three years of supervisory experience
Three years of child welfare experience
One year of management experience
Department of Public Welfare Supervisory Certification
Knowledge of child welfare regulations and related laws
Excellent organizational and time management skills
Ability to maintain confidential information and handle confidential matters
General understanding of Human Resources guidelines
Adaptable to workplace change
Ability to establish priorities and carry tasks to completion
Excellent listening skills
Benefits
The County of Chester offers comprehensive benefits to our employees.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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