Customer Success Manager jobs in United States
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Demandbase · 11 hours ago

Customer Success Manager

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level
date3+ years exp

Demandbase is a pipeline AI platform that empowers GTM teams to automate growth at scale. The Customer Success Manager II is responsible for growing, supporting, and renewing customer adoption of Demandbase solutions by partnering with clients to achieve their objectives and driving customer adoption.

Agentic AIArtificial Intelligence (AI)B2BBig DataGenerative AIMarketing AutomationSalesSales AutomationSales EnablementSoftware
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Growth Opportunities

Responsibilities

Own the customer relationship across the full lifecycle, serving as the primary point of contact and trusted advisor to senior marketing stakeholders
Drive adoption and value realization of the Demandbase platform, measured through usage, customer outcomes, and goal attainment
Partner with customers to deliver proactive ABM best practices, strategies, and use cases, addressing critical success issues and executive priorities
Identify and support expansion opportunities within the customer base in partnership with new business teams
Lead customer onboarding, project manage ongoing initiatives, and ensure timely resolution of issues through cross-functional coordination
Advocate for customers internally while maintaining deep expertise in Demandbase products, industry trends, and the competitive landscape
Develop customer success stories, case studies, and references that demonstrate measurable impact

Qualification

Strategic account managementCustomer successSaaS experienceSalesMarketing technologyCross-functional coordinationUpsellCross-sellTechnical implementationsProcess-driven initiatives

Required

3-5 years of experience in strategic account management, customer success, or similar roles supporting SaaS customers
Demonstrated success driving expansion through upsell and cross-sell motions, in partnership with sales teams
Strong experience coordinating cross-functional teams and leading complex, multi-stakeholder initiatives
Deep familiarity with Sales and Marketing technology ecosystems, including CRM, marketing automation, sales engagement, intent, predictive analytics, and revenue management tools
Proven ability to lead technical or process-driven implementations, identify gaps in customer workflows, and deliver measurable business impact and ROI

Benefits

Up to 100% paid Medical and Vision premiums for employees
Flexible PTO policy
Paid holidays
Access to mental health and wellness resources
401(k) with pre-tax, after tax, and roth options
Short-term/long-term disability
Life insurance
Other great benefits

Company

Demandbase

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Demandbase gives GTM teams the clarity and confidence to build pipeline that truly moves the business.
dateFounded in 2007
location
San Francisco, California, USA
people-size501-1000 employees
web-link
http://www.demandbase.com

Funding

Current Stage
Late Stage
Total Funding
$318M
Key Investors
Vista Credit PartnersSageview CapitalGreenspring Associates
2023-02-16Debt Financing· $175M
2017-05-25Series H· $65M
2015-07-15Series G· $30M

Leadership Team

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Gabe Rogol
Chief Executive Officer
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A
Abderrezak Kamel
Chief Technology Officer - Advertising
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Recent News

MarTech
Your Pipeline Is Lying to You: How AI Reveals the Revenue You’re Missing
2026-01-24
GlobeNewswire
Demandbase Appoints Growth CMO Rachel Truair to Define Pipeline AI Category
2026-01-09
Demandbase
Demandbase Introduces Sales Accelerator on Salesforce Appexchange to Connect B2B Advertising and Marketing Results with Sales Performance
2026-01-07
Company data provided by crunchbase