CAI · 16 hours ago
Senior Atlassian Consultant
United States
Full-time
Remote
Mid, Senior Level
$70/hr - $83/hr
4+ years expCAI is a global technology services firm with over 8,500 associates worldwide. They are seeking a Senior Atlassian Consultant to design, configure, and optimize their Atlassian platform, ensuring alignment with enterprise architecture standards and supporting operational excellence.
ConsultingSoftware
Responsibilities
Configure and build Jira projects, workflows, schemes, and automation rules aligned with CAI design standards and enterprise architecture guidelines
Design and implement JSM service desks, portals, queues, and SLA configurations to support service delivery requirements
Facilitate requirements gathering sessions with business stakeholders and technical teams to translate operational needs into Atlassian configurations
Write and maintain Scriptrunner scripts, custom fields, and advanced configurations to extend platform capabilities
Ensure consistent implementation of naming conventions, permission schemes, and governance standards across all Atlassian products
Mentor and provide technical guidance to junior developers on Atlassian best practices, configuration patterns, and troubleshooting techniques
Participate in agile ceremonies including sprint planning, daily standups, and retrospectives
Conduct code reviews and configuration reviews to maintain quality and adherence to standards
Document technical specifications, configuration decisions, and operational procedures in Confluence
Collaborate with CAI's Enterprise Architecture and IT Operations teams to ensure solutions align with broader technology strategy
Support user acceptance testing and iterate on configurations based on stakeholder feedback
Interface with stakeholders to ensure business needs are delivered in accordance with strategic direction, project expectations, and business priority
Qualification
Required
Minimum of 4 years of experience working with Atlassian products in a configuration, development, or administration capacity
Strong expertise in Jira configuration including projects, workflows, schemes, screens, custom fields, and automation rules
Demonstrated experience designing and implementing Jira Service Management (JSM) service desks, portals, queues, and SLA configurations
Proficiency in Confluence administration, space configuration, and documentation best practices
Strong ability to gather requirements from stakeholders and translate business needs into technical solutions
Excellent communication skills with ability to collaborate across technical and business teams
Ability to work independently in a remote setting while managing multiple priorities and deadlines
Preferred
Experience with Scriptrunner for Jira including Groovy scripting, behaviors, listeners, and script fragments
Experience with Jira Product Discovery (JPD) for product management and roadmapping
Experience with Zephyr for test management
Experience with Rich Filters, Tempo, and Big Picture configuration
Experience with Bitbucket for source control and CI/CD integration
Minimum of 2 relevant Atlassian certifications (e.g., ACP-620, ACP-610, ACP-120)
Experience in a staffing, professional services, or SLED-focused organization
Familiarity with SOC 2 compliance requirements
Bachelor's degree in Information Technology, Computer Science, or a related field is preferred
Benefits
Medical, dental, and vision insurance
401k retirement account access
Paid sick leave
Other paid time off as provided by applicable law
Company
CAI
CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+.
5001-10000 employees
H1B Sponsorship
CAI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (28)
2023 (24)
2022 (30)
2021 (41)
2020 (48)
Funding
Current Stage
Late StageLeadership Team
Tom Salvaggio
President and CEO
Tony Salvaggio
Founder and CEO
Recent News
Computer Aid, Inc. (CAI)
2025-09-19
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