ServiceNow · 16 hours ago
CRM Partner Business Development
Chicago, IL
Full-time
Hybrid
Senior Level, Lead/Staff
$105K/yr - $173K/yr
10+ years expServiceNow is a global market leader in innovative AI-enhanced technology, and they are seeking a CRM Partner Business Development leader to architect and execute strategic partnerships. This role involves developing transformative partner relationships and driving go-to-market strategies to reshape the CRM market with AI-powered solutions.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Structure and negotiate strategic partnerships with ISVs and global systems integrators, building business cases that demonstrate how AI is fundamentally transforming CRM and customer service delivery
Develop differentiated joint value propositions that position ServiceNow's AI-powered CRM as the platform reshaping customer engagement
Drive partner investment decisions and resource commitments through compelling articulation of market opportunity, competitive differentiation, and ROI
Lead comprehensive go-to-market execution across all revenue-generating functions—sales strategy, marketing campaigns, field enablement, partner operations, and co-innovation initiatives
Design and implement sales enablement programs that equip partner and ServiceNow teams to articulate the AI-driven CRM transformation story and accelerate deal velocity
Establish partner governance models, success metrics, and business reviews that ensure accountability and drive continuous performance improvement
Build multi-million dollar joint pipelines through strategic account mapping, opportunity identification, and coordinated sales execution with CRM sellers and specialists and partner sales teams globally
Drive early customer wins that validate the business case for AI-powered CRM transformation, then systematically replicate and scale success across regions and industries
Create co-selling frameworks and engagement models that maximize partner contribution to ServiceNow's CRM growth objectives
Qualification
Required
10+ years in strategic partner business development or sales, channel/alliance leadership, or enterprise software partnerships at global scale
Demonstrated success structuring complex strategic partnerships that created new markets, accelerated growth, and delivered measurable business impact
Proven ability to drive go-to-market excellence across sales, marketing, enablement, operations, and product—with track record of pipeline creation and revenue acceleration
Deep expertise in the CRM/customer service ecosystem, including systems integrators, software partners, and cloud platform providers
Experience building and executing joint value propositions that differentiate in competitive markets and resonate with C-level buyers
Comfort with ambiguity and rapid change—ability to prioritize effectively, pivot strategies quickly, and maintain momentum in dynamic environments
Exceptional strategic thinking combined with hands-on execution capability—equally comfortable in boardroom strategy sessions and field sales calls
Outstanding executive presence and communication skills—ability to influence C-level stakeholders across partner organizations and ServiceNow
Proven ability to navigate complex matrixed organizations and build consensus across diverse teams, geographies, and business cultures
Results-oriented mindset with strong business acumen and analytical capabilities
Understanding of how AI and intelligent automation are transforming CRM, customer service, and field service delivery models
Ability to connect technology architecture, business process transformation, and economic value in customer-facing discussions
Fluency in English required; additional languages valuable for global engagement
Benefits
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
William McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
mescomputing.com
2026-01-24
2026-01-24
2026-01-23
Company data provided by crunchbase