NEOGOV · 7 hours ago
TERM Community Services Aide II/III, Grade 16/18
7300 Calhoun Pl Derwood MD 20855 USA
Full-time
Onsite
Entry, Mid Level
$62K/yr - $98K/yr
2+ years expMontgomery County is the most populous County in Maryland, committed to providing essential health and human services. The TERM Community Services Aide II will serve as a public contact for the Office of Eligibility & Support Services, assisting customers with inquiries and providing support for various benefits programs.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Resolving customer inquiries and complaints via phone, email, and written service requests
Providing virtual and in-person assistance with federal/state and local benefits programs
Serving as a higher-level contact to resolve problematic issues and to facilitate changes
Exercising knowledge of subject matter and community resources for food, clothing, shelter, and appropriate resources
Operating various federal/state/local database systems to retrieve and upload sensitive information
Maintaining statistical data for program performance and analysis
Compiling reports on overall customer satisfaction
Adhering to established customer service guidelines and procedures to exercise sound judgement, courtesy, and timely responses
Interviewing and determining eligibility for all programs administered by FIA
Qualification
Required
Two (2) years of experience providing delivery of social, health, and/or public assistance services, one year of which involved delivery of services specific to those provided in the assigned position
Completion of high school or High School Certificate of completion recognized in the State of Maryland
An equivalent combination of education and experience may be substituted
Three (3) years of experience providing delivery of social, health and/or public assistance services
Completion of high school or High School Certificate of completion recognized in the State of Maryland
An equivalent combination of education and experience may be substituted
May be required to have bi-lingual ability (English and a foreign language), depending on position assignment
Preferred
Knowledge of Federal, State, and Local benefit programs
Knowledge of database systems to determine program eligibility
Demonstrated experience working with low-income households
Demonstrated customer service experience
Benefits
Our generous leave package starts with non-MLS permanent and term employees earning 15 days of sick leave and 15 days of annual leave in their first year, as well as up to three additional personal days each calendar year.
Positions in MLS earn 35 days of paid time off each year.
In addition, we offer all employees 10 paid holidays.
Our leave policies adhere to the Family Medical Leave Act of 1993, and we provide six weeks of paid parental leave for new parents.
All permanent and term positions are eligible for robust retirement plans.
Public safety positions are eligible for a defined benefit pension plan in which they are vested after only five years.
Employees in non-public safety positions can participate in retirement plans that contribute up to 12 percent of their annual salary.
All employees can also participate in a supplemental retirement plan, the 457 Deferred Compensation Plan, to contribute even more to their retirement goals.
Montgomery County employees are eligible to participate in the Federal Public Service Loan Forgiveness Program.
Our tuition assistance program allows you to receive up to $2,130 annually in tuition assistance to help you achieve a degree that supports your career path.
County employees are entitled to use the RideOn Bus service for free with a valid County-employee ID.
We also offer a pre-tax flexible spending account to reduce the cost of other mass-transit options such as MARC trains and Metro.
Working for Montgomery County also entitles permanent and term employees to participate in healthcare and childcare Flexible Spending Accounts.
These plans allow eligible employees to save on a pretax basis for healthcare and dependent care costs incurred during the plan year.
Our award-winning wellness program, LiveWell, will support you in improving and maintaining your physical, mental, financial, social, and intellectual well-being.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase