AVASO Technology Solutions · 11 hours ago
End User Support Specialist
Menomonee Falls, WI
Contract
Onsite
Entry, Mid Level
1+ years expAVASO Technology Solutions is seeking an End-User Computing L1.5 Engineer to manage day-to-day end-user support with a higher level of independence than traditional L1 roles. This position involves troubleshooting hardware and software issues, supporting device lifecycles, and contributing to process improvement within the team.
Information TechnologySoftware
Hiring Manager
Tamanna Jain
Responsibilities
Provide prompt support to end users across desktops, laptops, peripherals, common business applications, and basic network access
Troubleshoot, diagnose, and resolve incidents that are beyond typical first-contact issues, with a strong aim for first-time resolution; escalate clearly when cases exceed scope. Guidance for similar EUC roles emphasizes resolving or escalating incidents and advising on workarounds for users
Maintain, configure, and prepare devices for deployment or replacement, including imaging, setting policies, and handling asset records
Use ticketing tools to log, update, and close requests; document steps taken, resolutions, and any required follow-up actions
Assist in coaching or mentoring L1 peers or associates, sharing practical know-how and tips that improve speed and accuracy of resolutions. Similar frameworks highlight coaching associates as part of the engineer’s role level
Contribute to and improve internal knowledge bases, runbooks, and checklists to reduce repeat incidents and speed up onboarding of newer staff
Collaborate with L2 or specialist teams on recurring, complex, or security-sensitive issues; support change or configuration tasks under guidance; participate in shift schedules or on-call rotations as needed
Qualification
Required
Diploma or bachelor's degree in information technology, Computer Science, or related field, OR equivalent practical experience in desktop or help‑desk support
Typically, 1–3 years of hands‑on EUC or IT support experience, including Windows and/or macOS troubleshooting, common corporate applications, and peripheral devices
Familiarity with ticketing systems, remote‑assistance tools, endpoint security or antivirus products, and basic patch/update workflows
Strong written and verbal communication skills; able to explain technical issues to non‑technical users and document work clearly
Customer‑service mindset, with patience under pressure, sense of ownership, and structured approach to problem resolution
Preferred
Certifications such as CompTIA A+, Microsoft 365 Fundamentals, or similar endpoint‑focused credentials
Basic networking knowledge including Wi‑Fi troubleshooting, VPN client setup, and printer or scanner support
Exposure to endpoint management platforms, mobile device management, or cloud collaboration suites
Any scripting or automation experience for repetitive tasks is a plus, though not mandatory
Company
AVASO Technology Solutions
AVASO Technology Solutions stands on strong pillars of Quality, Reliability, and Process Optimization.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
RUCHI CHAURASIA
Talent Acquisition Partner
Rich Van Doorn
Chief Revenue Officer & President, Americas
Company data provided by crunchbase