Tata Consultancy Services · 1 day ago
Voice Engineer
Gahanna, OH
Full-time
Onsite
Mid Level
$105K/yr - $115K/yr
3+ years expTata Consultancy Services is seeking a Voice Engineer to manage and optimize their telephony environments. The role involves configuring and enabling Teams Phone System, performing user cutovers, and troubleshooting issues during migration phases.
Business Information SystemsConsultingInformation TechnologyIT Management
Responsibilities
Configure and enable Teams Phone System, policies, calling plans, and number assignments
Work with SBCs (AudioCodes/Ribbon) for Direct Routing setup and testing
Perform user cutovers from Cisco to Teams in coordinated migration waves
Configure Teams call queues, auto attendants, voicemail, and routing policies
Migrate and validate analog and specialty lines (gateways/intercom/paging)
Coordinate with carriers for number porting and PSTN transitions
Reconfigure or decommission Cisco voice gateways and SIP trunks postmigration
Update routing tables, dial peers, E911 configurations, and failover paths
Support coexistence scenarios during phased migration
Provide L2/L3 troubleshooting during pilot and mass migration phases
Identify issues in SBC routing, Teams policy conflicts, or device registration failures
Handle escalations related to call quality, dropped calls, and network dependencies
Create detailed SOPs, migration runbooks, rollback plans, and user guides
Qualification
Required
Strong experience with Voice / VoIP management tools and processes
Strong knowledge and experience with Cisco Unified Call Manager
Good knowledge and experience with SBC technologies (Oracle)
Strong understanding of call recording systems (Nice)
Strong E911 experience
Good knowledge and familiarity with Cisco UCS
Good experience with general networking technologies
Strong understanding with Microsoft Teams Calling
3+ years of experience managing large call manager telephony environments
BACHELOR OF COMPUTER SCIENCE
Benefits
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Company
Tata Consultancy Services
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.
10001+ employees
H1B Sponsorship
Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7880)
2024 (9690)
2023 (8537)
2022 (11159)
2021 (9813)
2020 (11984)
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-08-25IPO
Leadership Team
K. Krithivasan
Chief Executive Officer & Managing Director
Aarthi Subramanian
President and Chief Operating Officer
Recent News
2026-01-25
Business Standard India
2026-01-25
Company data provided by crunchbase