Keeper Security, Inc. · 11 hours ago
B2B Customer Support Representative
United States
Full-time
Remote
Entry Level
1+ years expKeeper Security, Inc. is one of the fastest-growing cybersecurity software companies that protects thousands of organizations and millions of people in over 150 countries. As a Customer Support Representative, you will handle customer requests and feedback via phone and email, providing best-in-class technical support to enhance the customer experience.
Cloud SecurityCyber SecurityIdentity ManagementSecuritySoftware
Responsibilities
Answer incoming customer calls, tickets and chats regarding product problems, service questions and general client concerns
Consistently remain up-to-date on product knowledge and work collaboratively with management and other teams to stay informed of any changes in company policies
Know when to escalate more in-depth issues to the Tier 2 team
Provide excellent B2B customer service and top notch support
Maintain a high level of professionalism with customers and work to establish a positive rapport with each of them
Qualification
Required
1+ years of experience in a technical support role
Experience with Google Docs and MS-office tools
Excellent communication and presentation skills, both written and verbal
Ability to work independently and as part of a team in a fast-paced, high-growth environment
Proven history of maintaining a high level of professionalism with customers
Preferred
Bachelor's degree
Salesforce experience
ServiceNow experience
Technical proficiency with smartphones, tablets and computers
Benefits
Medical, Dental & Vision (Inclusive of domestic partnerships)
Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
Voluntary Short/Long Term Disability Insurance
401k (Roth/Traditional)
A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
Above market annual bonuses
Company
Keeper Security, Inc.
Keeper Security is transforming cybersecurity for millions of individuals and thousands of organizations globally.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$60.25MKey Investors
Summit PartnersInsight Partners
2023-05-09Private Equity
2020-08-13Private Equity· $60M
2011-01-01Seed· $0.25M
Leadership Team
Darren Guccione
Co-founder and CEO
Craig Lurey
CTO, Co-founder
Recent News
2026-01-15
Company data provided by crunchbase