Baystate Interpreters, Inc · 18 hours ago
Customer Success Associate
Gardner, MA
Full-time
Onsite
Entry Level
1+ years expBaystate Interpreters is seeking a dynamic and motivated Customer Success Associate to join our growing team. In this pivotal role, you will play a key part in promoting and growing our suite of language services, ensuring client satisfaction and driving sales growth through strong relationship-building and tailored solutions.
HospitalTelecommunicationsTranslation Service
Responsibilities
Serve as the primary contact for client inquiries via phone, email, or internal systems
Coordinate technical support issues for interpreters and help resolve software or access problems
Maintain accurate records of client and interpreter interactions in internal databases
Communicate clearly and professionally with clients and interpreters to ensure service satisfaction
Collaborate with the operations team to improve overall service efficiency
Respond promptly to client concerns and work to resolve issues in a timely and professional manner
Gather and share client feedback to support service improvements and quality assurance efforts
Assist in onboarding and training new clients as needed
Qualification
Required
Bachelor's degree in Business, Marketing, Communications, or a related field
1+ years of experience in customer service, client support, or administrative roles preferred
Strong communication skills, both written and verbal
Highly organized with the ability to multitask and prioritize in a fast-paced environment
Comfortable using Microsoft Office Suite and learning new software platforms
Benefits
Work in a collaborative and fast-paced environment.
Gain experience in the language services industry with opportunities for growth.
Be part of a team that values accuracy, efficiency, and customer satisfaction.
Company
Baystate Interpreters, Inc
Baystate Interpreters, Inc is a Massachusetts based Language Service Provider and a leader in foreign language procurement and provisioning.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase