NEOGOV · 11 hours ago
Child Abuse Investigations Manager
Government Services Center - Westtown, PA
Full-time
Hybrid
Senior Level
$33.58/hr - $33.58/hr
5+ years expNEOGOV is seeking a Child Abuse Investigations Manager responsible for ensuring the application of investigative and casework principles in cases of child abuse. The role involves overseeing a team, ensuring compliance with laws, and providing appropriate protections to at-risk children and families.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Oversee the work of Child Abuse Investigations Supervisors, Child Abuse Investigations Casework Specialists or support staff as it relates to the quality of client services
Ensure appropriate application of the CPSL: risk assessment procedures, investigatory time frames, accurate documentation, adhering to process, consistent assessments, case record maintenance and service provisions
Ensure appropriate application of the Juvenile Act: ensuring timely investigations, accurate documentation, adhering to process for consistent application of law, assessments and service provisions
Supervise, motivate and train staff through use of regularly scheduled meetings to include referrals to appropriate training
Supervise Child Abuse Investigation Supervisors/Child Abuse Investigations Casework Specialists to ensure investigations are in compliance with law, meet all identified benchmarks, documentation is accurate/current and timely, and identify client’s needs to ensure the provision of appropriate services
Determine the urgency of response by reviewing risk in concert with the Supervisor to assess the situation with regard to the presence of imminent threat to the child’s life, health and safety
Balance the use of CPS statutory authority with the need to determine the least invasive intervention to protect the child and enhance family functioning
Demonstrate reassurance, empathy and congruence throughout the investigatory process
Collaborate with the Supervisor to review all related documentation and evaluate the reliability and accuracy of information gathered
Review the safety assessment throughout the investigation ensuring that necessary revisions are put in place for the safety of the child
Disseminate sensitive, collateral information from a variety of sources according to the CPSL
Review and analyze professional reports and other data
Review and analyze case records to ensure quality of services provided
Review correspondence, reports and records of workers supervised, as appropriate
Assist with the interviewing and selection process for new workers who will be under their supervision
Maintain an effective working relationship with community agencies and resources
Assist in the development and implementation of appropriate program-related policies and procedures
Respond to calls from the public by providing related information and referrals, and determine eligibility for services
Attend and represent department at court hearings
Plan and supervise the administrative aspects of case management by assigning cases, monitoring work flow and ensuring timely provision of services
Prepare correspondence, compile reports, maintain records and associated data
Participate in planning and implementing in-service training
Train staff in policies and procedures
Evaluate performance and make appropriate recommendations regarding personnel actions
Produce, distribute and monitor reports containing statistical data on the number and disposition of cases
Participate on committees within the department, Human Services and the State
Communicate with and serve as liaison to social service agencies, local police, local law enforcement agencies, and the courts regarding reports and investigations of child abuse and neglect cases
Participate on committees to refine practice and procedure, make recommendations to improve service delivery and ensure consistent application of the law and subsequent service delivery
Ability to provide a comprehensive overview of the department and services to the community
Monitor individual cases and programs to ensure regulatory compliance
Monitor, implement and maintain departmental and County policies and procedures
Serve as liaison to service providers ensuring timely and appropriate delivery of services to clients
Maintain a professional public image in accordance with county and agency policy
Provide after hours and in-office on-call coverage consultation
Perform other duties, tasks and special projects, as required
Qualification
Required
Bachelor's degree from an accredited college or university in Social Work plus five years of experience in public or private social work which included two years in a public welfare program and two years in a supervisory capacity
Bachelor's degree from an accredited college or university in the Social Sciences plus five years of experience in public or private social work
Bachelor's degree from an accredited college or university with 12 credits in the social sciences (sociology, psychology, social welfare, gerontology, criminal justice or other related social science) plus five years of experience in public or private social work which includes two years in a public welfare program including two years in a supervisory capacity
Bachelor's degree from an accredited college or university in Social Work which includes participation in the Child Welfare Baccalaureate Program (CWEB)
Bachelor's degree from an accredited college or university to include 12 credits in the social sciences and successful completion of an internship program in a Child Protective Services agency
An equivalent combination of experience and training which includes 12 credits from an accredited college or university in sociology, social welfare, psychology, gerontology, criminal justice or other related social sciences
Thorough knowledge of the CPSL: risk assessment procedures, investigatory time frames, accurate documentation, adhering to process, consistent assessments, case record maintenance and service provision
Thorough knowledge of the Juvenile Act and dependency issues as they relate to investigations, documentation and provision of services; ensure timely investigations; accurate documentation; adherence to process for consistent application of law, assessments and service provision
In-depth knowledge of the Child Protective Services Law, implementation of this law as it applies to case assignment, investigation process and procedure, ensuring allegations are investigated within mandated time frames, compliance with Child Protective Services Law regulatory guidelines as it applies to risk and safety assessments and all associated documentation
Must have a valid driver's license and use of a private vehicle
Preferred
Six years of supervisory experience
Six years of child welfare experience
One year of management experience
Department of Public Welfare Supervisory Certification
Knowledge of child welfare regulations and related laws
Excellent organizational and time management skills
Ability to maintain confidential information and handle confidential matters
General understanding of Human Resources guidelines
Adaptable to workplace change
Ability to establish priorities and carry tasks to completion
Excellent listening skills
Benefits
The County of Chester offers comprehensive benefits to our employees.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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