ManpowerGroup · 4 hours ago
ServiceNow HRSD Architect
United States
Contract
Remote
Mid, Senior Level
$36/hr - $50/hr
3+ years expManpowerGroup is a company that believes meaningful, sustainable employment has the power to change the world. They are seeking a ServiceNow HR Service Delivery (HRSD) Architect to design, govern, and scale their global HR service delivery ecosystem, ensuring alignment with global HR processes and enterprise technology standards.
ConsultingHuman ResourcesOutsourcingRecruitingStaffing Agency
Hiring Manager
Jubi M Baruah
Responsibilities
Serve as the global technical architect and design authority for ServiceNow HR Service Delivery (HRSD)
Define and maintain HRSD architectural standards, configuration patterns, and design principles across the platform
Support the overall HRSD solution design, including case management, employee lifecycle events, workflows, portals, knowledge, and automation
Ensure HRSD solutions are scalable, secure, and aligned with enterprise ServiceNow and IT architecture standards
Translate business and functional requirements into scalable technical designs aligned with ServiceNow best practices
Produce and maintain technical design documentation, including architecture diagrams, data models, and integration flows
Review and approve development work to ensure adherence to architecture standards, performance expectations, and security requirements
Guide developers on scripted vs. no-code/low-code decisions, ensuring maintainability and upgrade safety
Architect and govern integrations between HRSD and enterprise systems, including HRIS platforms (e.g., Workday, SAP, SuccessFactors), identity systems (e.g., Active Directory), and downstream applications
Define integration patterns using IntegrationHub, APIs, MID Servers, and event-driven approaches
Ensure data consistency, ownership clarity, and alignment with enterprise data architecture and governance models
Partner with analytics teams to enable reporting and service performance metrics without compromising platform performance
Design and enforce role-based access controls, data segregation, and security policies for sensitive HR data (PII)
Ensure HRSD configurations comply with GDPR and global data protection requirements
Identify and mitigate technical debt, performance risks, and security vulnerabilities
Support audits and risk assessments related to HR systems and employee data
Work closely with IT architecture, ServiceNow platform teams, and system integrators to guide build, test, and deployment activities
Provide architectural oversight during global rollouts, country onboarding, and major platform releases
Act as the escalation point for complex technical issues within HRSD
Contribute to roadmap planning by evaluating new ServiceNow capabilities and platform upgrades
Qualification
Required
3+ years of experience working with ServiceNow, with deep hands-on expertise in HR Service Delivery (HRSD)
Proven experience as a Solution Architect, Platform Architect, or Lead Designer in ServiceNow HRSD implementations
Strong technical knowledge of: ServiceNow data model and CMDB concepts. Flow Designer, Business Rules, Script Includes, and UI Policies
Experience designing and governing integrations between HRSD and HRIS, identity, and enterprise systems. IntegrationHub, REST/SOAP APIs, MID Server architecture
Strong knowledge of data privacy, security, and access controls related to HR data and PII
Ability to translate complex business needs into clear, scalable technical designs
Company
ManpowerGroup
ManpowerGroup is a human resource consulting firm that provides recruitment, assessment, training, and development services. It is a sub-organization of Manpower Framnæs Installasjon.
10001+ employees
H1B Sponsorship
ManpowerGroup has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (2)
2022 (2)
Funding
Current Stage
Public CompanyTotal Funding
unknown1991-05-17IPO
Leadership Team
Jonas Prising
Chairman & CEO
David Herranz
President Southern Europe
Recent News
Idaho Business Review
2026-01-22
Company data provided by crunchbase