NEOGOV · 9 hours ago
Customer Service Representative - Scale House and Buy Back Center
93036, CA
Full-time
Onsite
Entry, Mid Level
$23.21/hr - $34.64/hr
2+ years expThe City of Oxnard’s Public Works Department is seeking a Customer Service Representative with strong technical and customer service skills to be part of the Environmental Resources team. This role involves handling cashiering duties, entering customer ticket transactions, and providing excellent customer service to the public regarding waste management and recycling.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Work outdoors at the Waste Transfer Station and Recycling Center
Handle cashiering duties; enter ticket transactions into the computer, and complete cash balances daily
Operate truck scales and other mass/weight measuring devices
Inspect and sort California Redemption Value (CRV) beverage containers redeemed by customers
Sort CRV beverage containers including lifting and emptying receptacles
Accept, sort, and store recyclable household hazardous waste
Perform a variety of routine to complex service functions including distributing information to the public regarding solid waste, recycling, green waste, food waste and hazardous waste
Create and maintain a variety of logs and other records
Various cleaning, sweeping, dusting, and spill clean up
Possess excellent customer service skills in interacting with customers
Assist the public with a relentless commitment to serve the public works customer towards solutions, answering questions or tracking down the right public works staffer to provide accurate information
Provides internal and external customer service and support; responds to inquiries, complaints and requests for information; performs basic research and gathers required information; and/or refers customers to appropriate resource for more complex requests
Processes transactions which may include: purchase order/invoice processing; resource requests; processing timesheets; fees/payment processing; account reconciliations; and applications processing
Enters, reviews, updates, verifies, tracks and/or maintains system data, files, documentation and records related to assignment area; runs and produces routine reports; performs calculations and verifies data
Prepares, issues and/or distributes correspondence, notices, permits, licenses, forms, documents, reports and/or other records
Monitors required supplies and equipment maintenance needs; initiates purchase or service requests
Performs other duties of a similar nature and level as assigned
Performing front-line customer service, public assistance and revenue processing
Responding to questions and providing standard information to internal and external customers
Evaluating and routing requests
Processing revenue transactions according to standard policies and procedures
Responding to phone calls and emails
Researching customer questions or account inquiries
Collecting, processing and reconciling payments
Preparing deposits
Assisting with audits and cash balancing
Setting up or canceling accounts
Providing procedural information to customers
Printing out bills
Entering data and producing standard reports
Operating equipment such as a cash register and remittance processor
Qualification
Required
High School Diploma or GED
Two (2) years of related experience
Benefits
Retirement Contributions: New members (as defined by PEPRA), 2% @ 62; "Classic" members 2% @ 55. The employee will be required to pay a portion of their annual earnings toward their retirement. The City of Oxnard does not participate in social security.
Vacation Accrual Rates: Full time employees accrue vacation leave at a rate of 4.39-8.08 hours per pay period based on years of service.
Sick Leave Accrual Rate: Full time employees accrue sick leave at a rate of 3.70 hours per pay period.
Deferred Compensation: The City contributes 1% to a deferred compensation program.
Bilingual Pay: A regular full time employee may receive bilingual pay at the rate of $50.00-$125.00 bi-weekly depending on the level the employee is required to provide bilingual services as determined by the City Manager or designee.
Educational Incentive: Employees earn educational incentive pay for educational attainments not required by the classification. The educational incentive pay is as follows: Associates degree - 2.5%, Bachelor's degree – 3%, Graduate degree – 3.5%
Health and dental: Employees can choose from a variety of medical plans provided by the City. The City's contribution to medical coverage is outlined below: Level One – For employees hired before January 1, 2023, the City contributes $1,543.00 per month toward medical insurance premiums and an additional $74.21 per month toward dental insurance premiums. Employees will receive cash back if the medical plan they choose is less than the City’s monthly contribution of $1,543.00 per month. Employees who waive medical insurance will receive cash back in the amount $1,243.00 per month provided they provide proof of other qualifying coverage. Any unused dental premium monies are paid to the employee. If employees hired prior to January 1, 2023 make any changes to their health plan, they will be placed in level two. Level Two- For employees hired on or after January 1, 2023, the City will contribute $2,054.00 towards medical insurance premiums with no cash back. Employees who waive medical insurance will receive $500.00 per month cash back provided they show proof of other qualifying coverage. The City will continue to provide $80.17 per month towards dental insurance.
Life Insurance: City employees receive Basic Life Coverage and have the option to purchase additional insurance.
Tuition Reimbursement: Full-time employees are eligible for 100% reimbursement of the costs of tuition, registration fees, laboratory fees, and books to a maximum of $1,500 per fiscal year for work related coursework.
Holidays: The City observes 12 holidays per year.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
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2025-10-31
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