Harvard Business School · 3 hours ago
Program Manager, Executive Education
Boston, MA
Full-time
Hybrid
Senior Level
$84K/yr - $88K/yr
5+ years expHarvard Business School is dedicated to creating a diverse and welcoming environment, and they are seeking a Program Manager for their Executive Education delivery team. The role involves overseeing the planning and delivery of a portfolio of Executive Education programs, managing staff, logistics, and relationships with various stakeholders.
AlumniEducationHigher EducationUniversities
No H1B
Responsibilities
Directs and manages two program coordinators; defines and communicates work standards and performance expectations; manages workflow through delegation and scheduled check-in meetings; advises and facilitates professional development; provides ongoing feedback; trains new staff and provides ongoing coaching; communicates, motivates, and guides staff around new processes and policies; and serves as a role model
Makes strategic decisions that affect and impact the success of the program; seeks and maintains knowledge of best practices and plans accordingly; tracks and monitors program budget; facilitates a seamless participant experience and maintains the highest level of customer service among the team; and manages and tracks enrollment for all accepted participants
Establishes and manages expectations with faculty, internal constituents, external clients, and portfolio directors; maintains and disseminates program delivery updates; manages scope of delivery with external clients; manages internal and external vendors; negotiates with vendors; and serves as the point person between all constituents
Identifies and responds to potential areas of conflict; serves as the escalation point for all external client and participant concerns; uses judgment and escalates issues as appropriate
Manages last-minute program changes in real time and manages medical, weather, and other emergency situations
Demonstrates the ability to guide and deliver programs and other projects; supports and facilitates department-wide initiatives and business goals; motivates, encourages, and inspires staff; embraces and supports change and delivers results; and empowers others
Build trust and collaboration by being present on-site and engaging directly with colleagues and various constituents
Perform other duties as assigned
Qualification
Required
High School Diploma, GED, or equivalent is required
5+ years of directly related and specific experience in program delivery, event logistics, or project management is required
Education beyond high school may count toward experience
Microsoft Office (Word, Excel, PowerPoint, and Outlook) experience is a must
This position requires a willingness and ability to work with multiple groups within Executive Education and across campus in a fast-paced, high-energy environment
Strong written and verbal communication skills
Strong customer service orientation
Excellent interpersonal skills, with the ability to build, nurture, and maintain relationships with key stakeholders
Comfortable commanding and speaking to large groups
Preferred
Prior experience in an academic environment is preferred
Benefits
Generous paid time off including parental leave
Medical, dental, and vision health insurance coverage starting on day one
Retirement plans with university contributions
Wellbeing and mental health resources
Support for families and caregivers
Professional development opportunities including tuition assistance and reimbursement
Commuter benefits, discounts and campus perks
Company
Harvard Business School
Harvard Business School is an educational institution that offers two-year residential programs leading to an MBA, Ph.D., or DBA degree. It is a sub-organization of Harvard University.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Doug Levin
Executive Fellow
Ralph James
Exec Dir, Alumni Relations
Recent News
Boston Globe
2026-01-03
2025-11-26
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2025-11-12
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