Ven Soft LLC · 1 day ago
Network & Security Infrastructure - Service Delivery Manager
Libertyville, IL
Contract
Onsite
Senior Level, Lead/Staff
14+ years expVen Soft LLC is seeking a Network & Security Infrastructure - Service Delivery Manager responsible for end-to-end ownership of network and security operations across a complex hybrid infrastructure. This client-facing role combines technical expertise with operational governance to ensure service stability and excellence in alignment with ITIL best practices.
Information Technology & Services
Hiring Manager
Peter K LION
Responsibilities
Own and lead 24x7 network and security operations across on-prem, cloud, and hybrid environments
Act as the primary onsite POC for network and security operations, escalations, and governance
Lead incident triage, major incident management, root cause analysis (RCA), and resolution
Provide hands-on troubleshooting for complex and critical network and security issues
Manage operational shifts, handovers, and overlap coverage to ensure uninterrupted services
Ensure compliance with SLA, KPI, and ITIL processes (Incident, Problem, Change)
Drive continuous service improvement, operational optimization, and automation initiatives
Deliver operational, service, and executive-level reporting to client stakeholders
Qualification
Required
Hands-on proficiency with Cisco CLI, Meraki Dashboard, FortiGate (GUI/CLI), Aruba SD-WAN Orchestrator, Zscaler console, and Cisco routers/switches
Hands-on experience with ClearPass (Network Access Control) and Infoblox (DNS, DHCP, IPAM) operations and troubleshooting
Strong understanding of routing and switching protocols including EIGRP, OSPF, BGP, STP, VLANs, and VRFs
Hands-on experience with firewalls, VPNs, NAT, ACLs, QoS policies, and TCP/IP across hybrid data center–cloud environments
Working knowledge of Azure networking, including VNets, VPN Gateway, ExpressRoute, NSGs, and routing
Experience with VMware virtual networking, including vSwitches, distributed switches, port groups, and VLAN tagging
Familiarity with network and performance monitoring using LogicMonitor and Azure Network Watcher
Understanding of storage network protocols (iSCSI, NFS, SMB) and connectivity troubleshooting with Dell PowerStore / Isilon
Strong understanding of backup and replication traffic flows involving Commvault, Zerto, and storage systems
Exposure to ITSM tools (ServiceNow, Remedy) and ITIL service management processes including Incident, Problem, and Change Management
Strong documentation, communication, and cross-team collaboration skills in a client-facing environment
14+ years of experience in enterprise Network & Security Infrastructure Operations, preferably in managed services or large hybrid environments
Preferred
Relevant certifications are a plus, including but not limited to: CCNP / CCIE (Enterprise or Security), Fortinet NSE 4 / NSE 5 / NSE 7, Aruba ACNP / ACSP, Microsoft Azure Networking (AZ-700), ITIL v4 Foundation
Company
Ven Soft LLC
We Train You !
51-200 employees
H1B Sponsorship
Ven Soft LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (23)
2024 (16)
2023 (51)
2022 (35)
2021 (51)
2020 (79)
Funding
Current Stage
Growth StageCompany data provided by crunchbase