Global Payments Inc. · 16 hours ago
Sr. Manager, Professional Services
Texas, United States
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expGlobal Payments Inc. is seeking a Sr. Manager in Professional Services to lead and enhance onboarding processes for their team. This role involves managing project execution, team capacity, and ensuring client satisfaction while driving business objectives and compliance standards.
AppsBankingCreditEnterpriseFinanceFinancial ServicesPayments
Responsibilities
Ensures team adherence of all onboarding processes, policies and procedures. Identifies opportunities for coaching and/or process improvements. Champions change and follows through. Uplevels team member skills and capabilities through the execution of Professional Growth and Career Path Plans
Leads day to day execution and delivery of utility projects for new and existing customers
Manages team capacity and resource assignments for projects based on requirements, timelines, and team member experience. Identifies additional resources or training where needed
Conducts regular status meetings with team and utilizes reporting throughout the onboarding lifecycle to ensure projects are completed on time and accurate
Set priorities for team and collaborates with cross-functional department leaders ensuring alignment and communicating out expectations
Determines needed product enhancements to advance the company’s business objectives or specific client needs. Prioritizes their deployment with Product teams by demonstrating its value
Consults on regulatory and compliance concerns and provides recommendations for company best practices. Stays informed on new rules and regulations
Executes mitigation plans for any negative customer experience and/or financial impact to the business through root cause analysis and issue tracking
Assists with strategic goal planning and monthly KPI targets. Monitors and provides regular status reporting providing reasons for variances and plans for improvement
Qualification
Required
Relevant experience or accredited degree in related field of study or relevant experience
Minimum 8 years' experience leading client-facing teams in PropTech and/or Utility Management with at least 3 years in a leadership position
Other relevant experience with consulting, project management, and/or account management
Preferred
Strong business acumen in concepts related to PropTech, Utility Management, and/or Accounting
Excellent communication, internal and external, knowing audience while effectively leading discussions, presenting ideas, and defending position with data
Influences and drives change needed to scale and support the business
Proficient with process documentation, process deployment, and change management
Ability to utilize data to isolate variables to guide team and customers through challenges presenting creative solutions
Inspires others to perform at best of their ability and to uphold a positive and uplifting work environment
Company
Global Payments Inc.
Global Payments (NYSE: GPN) is a leading payment technology and software company that powers commerce for businesses of all sizes worldwide.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.75B2024-02-20Post Ipo Debt· $1.75B
2001-01-26IPO
Leadership Team
Robert Cortopassi
President and COO
Emily J. Edmonds
Vice President, External Communications
Recent News
2026-01-22
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