Stanton Optical · 19 hours ago
Doctor's Technician
Stuart, FL
Part-time
Onsite
Entry, Mid Level
2+ years expStanton Optical is among the nation’s fastest growing, full-service retail optical centers. The Doctor's Technician role is focused on providing outstanding customer service to patients while facilitating a smooth transition between the clinical services team and the retail team.
E-CommerceFashionRetail
Responsibilities
Greet our patients and customers as they enter the store, identify patients' need to ensure an easy and memorable experience while providing promotional products and services available. Answer customers' inquiries and gather necessary information to facilitate sales
Foster a strong partnership between the retail team and professional services
Schedule and confirm appointments, enter new patient history and personal information in the system, complete pre-test; obtain brief medical history, complete noncontact tonometry auto refraction, visual acuity, color test, stereopsis test, amsler grid test, etc
Assist Management Team with patient complaint resolution and inform the status of all jobs; ensure all patient expectations are met
Ensure brand standards by performing basic housekeeping duties when necessary
Execute simple customer repairs, assemble lenses into frames and edge stock lenses to expedite delivery of eyeglasses, and ensure customer orders are delivered accurately and on time
Ensure brand standards are met in the lab area, and notify management of equipment malfunctions, incomplete orders, incorrect lenses, etc
Keep track of delivery time commitments to patients (Now Service, Ready When Promised) to ensure 100% compliance
Other duties as assigned and required
Qualification
Required
You have a high school diploma or equivalent
You have 2+ years of experience delivering outstanding customer service to patients and/or customers
You have the skills necessary to communicate effectively with a diverse group of people
You implement active listening, build rapport, and empathize with the patients
You remain proactive and execute problem solving skills to address potential patients' concerns or rebuttals
You have a collaborative spirit, while building respectful and cordial relationships with your team and patients
You are driven by results and have the ability to multitask, prioritize and be flexible with changing business needs in a team environment
You have a passion for customer satisfaction and maintain a positive demeanor
Benefits
Medical, dental, and prescription drug coverage
Company paid life and short-term disability coverage
Free eyeglasses
Identity theft protection
Pet insurance
Paid time off that increases with seniority
Professional development and promotion opportunities
Employee recognition programs
Employee Assistance Program (EAP)
Employees get 2 free eyeglasses (no dollar limit) every year
Friends and Family discounts on our products
Competitive variable compensation opportunities
Commission on sales
Company
Stanton Optical
Stanton Optical is a retail company that offers designer eyeglasses, frames, and contacts.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
EIN Presswire
2025-12-19
EIN Presswire
2025-12-19
2025-12-05
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