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Enru Logistics · 9 hours ago

Key Account Manager

Bolingbrook, IL

Full-time

Onsite

Mid Level

$70K/yr - $95K/yr

3+ years exp

Enru Logistics is focused on building strategic client relationships and ensuring operational excellence. The Key Account Manager will act as the primary liaison for clients, managing the complete order lifecycle and ensuring high-quality customer experiences.

Transportation/Trucking/Railroad

Responsibilities

Build and maintain strong, long-term relationships with assigned clients

Act as the trusted advisor and primary point of contact for all client needs

Monitor account performance and financial health to ensure retention and profitability

Identify opportunities for growth and collaborate with internal teams to execute

Manage the end-to-end order process, ensuring accuracy and timely fulfillment

Coordinate shipment scheduling and proactively communicate updates to clients

Resolve issues quickly and effectively to maintain client satisfaction

Generate and maintain reports related to shipments, order status, and performance metrics

Schedule shipments and oversee daily pickup execution to ensure on‑time perform

Perform administrative tasks to support account and operational efficiency

Handle day-to-day inquiries and requests with professionalism and urgency

Collaborate with internal teams (Operations, Logistics, Pricing, Finance, Sales, Customer Success) to deliver solutions

Managing account turnovers, process flows, documentation, and internal/external communications when away from the office

Facilitate and lead monthly business reviews for both internal and external stakeholders, covering financial performance, accounts receivable status, volume trends, and key service KPIs

Maintenance in the CRM for assigned accounts. This includes contacts, account process changes, contract detail and tracking service failures

Qualification

Account managementCRM systemsCustomer serviceLogisticsAnalytical skillsFinancial acumenCommunication skillsProblem-solvingOrganizational skills

Required

Bachelor's degree in Business, Supply Chain, or related field

3+ years of experience in account management, customer service, or logistics

Strong organizational skills and attention to detail

Excellent communication and problem-solving abilities

Proficiency in CRM systems and order management tools

Company

Enru Logistics

We are specialize in consolidation and seamless transportation solutions.

Bolingbrook, Illinois, US

501-1000 employees

http://www.enru.io/

Funding

Current Stage

Late Stage

Leadership Team

Adam Saunders

Senior Vice President & Chief Financial Officer

Garret F.

Chief Digital Officer

Company data provided by crunchbase