Texas State Technical College · 17 hours ago
Senior Application Administrator
Fort Bend County, TX
Full-time
Onsite
Mid, Senior Level
4+ years expTexas State Technical College is dedicated to excellence and accountability, and they are seeking a Senior Application Administrator. This role focuses on maintaining and supporting application environments, particularly the Workday ERP/SIS platform, while managing application software and collaborating with business partners.
EducationInformation Technology
Responsibilities
Maintain application functionality including:
Advising on the application security model
System and Security Patches, Version Upgrades, Backups, and Disaster recovery process
Scripting (if applicable)
Develop test plans to verify logic
Work closely with the Office of Audits and Analysis to ensure appropriate controls and audit logs are in place, such as
Investigating for actual or potential security breaches
Ensuring that all identified breaches in security are promptly investigated
Implementing system changes required to maintain security
Ensuring security records are accurate and that requests for support are dealt with according to set standards and procedures
Handles confidential and/or privileged information using discretion and judgment
Plan, coordinate, configure, test, and communicate changes, upgrades/maintenance schedules, and new services with clients, ensuring business operations will operate correctly in current and future environments
Create, update, and manage application support tickets through the TSTC Support process workflow by logging and tracking progress from initiation through resolution using the ticket monitoring system
Ensuring that requests for support are dealt with according to SLA
Prioritize, Investigate, Diagnose, and Resolve user issues and incidents
Troubleshoot and/or escalate application issues or defects to vendors
Implementation of agreed remedies and preventative measures to facilitate recovery
Monitor, Identify, and Analyze patterns, trends, and issues
Update product and processes as needed
Maintain system documentation
Knowledgebase Articles
Root Cause Analysis
Support Ticket Requests
Change Logs
User Management
Answer and respond to all incoming customer support tickets within defined SLAs
Elicit, document, and distribute client feedback on our products and services to interested stakeholders within TSTC
Deliver training, documentation, and process improvement for the Customer Support team
Participate in cross-functional team meetings and represent Support throughout the product release planning phases
Communicate and partner with product owners and business stakeholders to understand requirements, identify application impacts, and recommend solutions
Partners with cross-functional teams across IT to effectively resolve issues
Coordinate contract renewals, quotes, and invoices of equipment, software, and licensing
Contribute to the development of strategies, policies, standards, procedures, and tools
Investigate, diagnose, and resolve application-specific incidents
Own escalation and incident response
Escalate to vendors as needed and document application-specific KB articles, change logs, and Root Cause Analyses (RCAs)
Operate within defined SLAs for application support requests
May require availability outside of normal working hours
Understand the business function and workflows of each application
May provide escalation support and mentoring to Application Administrator personnel
Other duties as assigned
Coordinate with functional SMEs (HR, Payroll, Finance, Student) to ensure a proper technical understanding of Workday requests and align solutions to business processes
Manage Workday access by reviewing requests and assigning or removing access in accordance with established governance and SME guidance
Perform regular audits to ensure role appropriateness and least-privilege principles
Design security models and role frameworks
Configure Workday business processes, notifications, condition rules, and calculated fields in alignment with business requirements
Work collaboratively with functional SMEs for bi-annual tenant release cycles, including:
Feature impact assessment
Prioritize changes
Sandbox testing
Regression plans
UAT coordination
Go-live execution
Design enterprise-wide BP frameworks and rules
Balance automation, compliance, and usability
Coordinate with App Engineering teams to assist with integration design and data flows
Implement prebuilt API
Utilize Workday Report Writer (and calculated fields as needed) to develop targeted diagnostic reports for technical troubleshooting, data validation, and root-cause analysis
Perform system health checks and internal audits using advanced reporting to verify data integrity, security configurations, and business process behavior
Maintain proficiency in Workday reporting tools exclusively for internal IT investigations and research
Qualification
Required
Associate degree in Information Technology required
Minimum of 4 - 6 years related experience
Extensive experience as an Application Administrator or in a similar leadership role
Demonstrated leadership experience in a team environment
Ability to communicate effectively with co-workers and clients verbally and through written communication
Excellent time management skills
Ability to multi-task many requests in an organized and timely manner
Must be able to balance and prioritize requests from multiple people
Organizational awareness and the ability to navigate through formal and informal structures
Excellent problem-solving/analytical skills, knowledge of analytical tools, and complex troubleshooting methods
Outstanding attention to detail with superior time and project management skills
Minimum of 1 - 2 years of advanced experience in Workday administration, with a proven track record in a complex, multi-tenant environment
Basic to advanced proficiency with Workday Security, Business Process framework, and Report Writer, including the ability to: Configure business processes, notifications, condition rules, and calculated fields in alignment with business requirements and least-privilege principles
Established frameworks for managing Security & Access Governance, Business Process Architecture, and Tenant & Release Management, focusing on RBAC, least-privilege audits, and coordinating bi-annual cycles
Identified competencies in EIB, API implementation, and advanced Reporting & Analytics to support executive and compliance data needs
Emphasized coordination with functional SMEs across HR, Payroll, Finance, and Student departments to align technical solutions with business processes and compliance standards like FERPA
Work collaboratively with functional SMEs for tenant release cycles
Define reporting standards and support compliance requirements
Hands‐on experience in process automation, best practice approach, technology efficiency, and effectiveness
Working Knowledge of SQL programming language - recommended
Experience with scripting languages and automation tools (e.g., PowerShell, Python, PowerAutomate, Power Apps)
Working knowledge of Entra/Active Directory, Intune, and Group Policies
Preferred
Bachelor's degree in Computer Science or Information Technology preferred
Workday Pro Platform Administrator Certification
Workday Pro Security Certification
Workday Pro Adaptive Planning Certification
CompTIA, A+, Network+, Server+, or ITIL Foundations
Company
Texas State Technical College
Texas State Technical College is a two-year technical state college with 10 campuses throughout Texas.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$3.85MKey Investors
Texas Semiconductor Innovation FundLowe's FoundationOffice of Texas Governor
2026-01-08Grant· $3.5M
2025-07-18Grant
2022-07-07Grant· $0.35M
Leadership Team
Michael Bettersworth
Chief Marketing Officer
Recent News
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-09
Dallas Morning News
2025-09-04
2025-08-31
Company data provided by crunchbase