Applied Control · 7 hours ago
Customer Service Specialist
Englewood, CO
Full-time
Onsite
Entry Level
$20/hr - $24/hr
1+ years expApplied Control is a company that specializes in providing automation solutions for various industries. They are seeking a Customer Service Specialist who will be responsible for managing the ordering process and ensuring exceptional customer experiences by collaborating with multiple internal teams.
ConsultingDigital SignageTechnical Support
Responsibilities
Execute order administration and management including order entry, purchasing, date management, expediting, change orders, return authorizations, and documentation
Support the Sales team in meeting customer needs and providing exceptional customer experiences
Coordinate with the Sales team to deliver timely responses to customer requests including resolving order issues, providing status updates, and expediting as needed
Collaborate with Order Administrator team to provide back-up support & assistance with workload and problem solving
Collaborate with the Accounting team to resolve pricing and invoicing issues
Communicate with the Operations team to ensure orders are completed and shipped out on-time and correctly
Other duties as assigned in support of delivering exceptional customer experiences
Qualification
Required
1-2 years of experience with order entry, purchasing, and expediting preferred
Aptitude to consistently execute standard operating procedures, delivering quality results
Thrives on providing and enhancing exceptional customer experiences
Eager to ask questions and understand the big picture strategies
Ability to communicate and collaborate with teammates across various departments to meet customer needs or resolve issues
Capable of managing multiple tasks and deadlines simultaneously
Beginning to intermediate skill level in Microsoft Outlook & other Office Suite tools
Preferred
Experience with an ERP (complex order entry and financials software) system preferred
Benefits
Health, dental, and vision insurance
HSA and FSA options
Life insurance
Short-term and long-term disability insurance
401k with employer match
10 paid holidays
Paid time off starting at 16 days per year
Company
Applied Control
Applied Control is a process technology provider that develops innovative solutions for customers in various industries.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Andrea Kewley
Chief Financial Officer
Karol Dye
Human Resources Business Partner
Company data provided by crunchbase