Axsome Therapeutics, Inc. · 11 hours ago
Associate Director, Patient Services
New York, NY
Full-time
Hybrid
Senior Level, Lead/Staff, Director/Executive
$155K/yr - $185K/yr
7+ years expAxsome Therapeutics is a biopharmaceutical company leading a new era in the treatment of central nervous system (CNS) conditions. They are seeking an Associate Director, Patient Services to lead the establishment and growth of a new Patient Services Hub, ensuring efficient patient access to therapies and support services while managing a team and driving continuous improvement.
BiopharmaBiotechnologyTherapeutics
Responsibilities
Support in the design, development, and implementation of the Patient Services Hub, including workflow creation, process optimization, and technology integration
Develop and implement strategies to continually enhance the patient & provider experience and address patient needs effectively through regular intervals of bench marking and ATU research
Ensure compliance with all applicable regulatory requirements and patient information privacy policies, including HIPAA regulations
Act as the primary point of contact for the HUB administrator and operations for Patient Services, ensuring high standards of service delivery, and maintaining optimal service levels
Develop and monitor key performance metrics to assess program effectiveness and identify areas for improvement
Analyze program processes and provide recommendations for improving efficiency and reducing costs without compromising quality of care
Plan and execute training programs for Hub staff and internal teams on new procedures, systems, and patient support strategies
Develop and implement metrics and KPIs to measure Hub performance, patient satisfaction, and program effectiveness
Monitor and analyze Hub performance data, identify areas for improvement, and implement corrective actions as needed
Collaborate with Field Reimbursement Managers and Market Access leadership on program needs across the portfolio
Respond to and resolve broader and complex escalated issues
In partnership with Director, develop and manage overall program improvements and optimizations across the portfolio
Manage multiple projects in a fast-paced, deadline-driven, entrepreneurial environment, adapting to change as needed
Qualification
Required
Bachelor's Degree and 7+ years of experience in Patient Service HUB management within the biotech industry
Relevant experience in leading patient support (HUB) programs and leading complex product launches within the patient support space
Experience in managing complex and dynamic projects, programs, and teams across a fast paced
Ability to work on site Monday, Tuesday & Thursday. We are unable to consider candidates who are looking for fully remote roles
Analytical mindset and experience directing and managing activities that are critical to both the home office and field sales
Strong understanding of industry trends in the pharmaceutical patient services landscape
A problem-solving mindset with demonstrated “lean-forward” approach and ability to think critically
Previous product launch experience, preferably in the CNS space
Ability to influence decision makers and educate variety of internal audiences on complex concepts
Benefits
Annual bonus
Significant equity
Generous benefits package
Company
Axsome Therapeutics, Inc.
Axsome Therapeutics, Inc.
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
$1B2025-05-13Post Ipo Debt· $570M
2023-06-28Post Ipo Equity· $225M
2019-12-23Post Ipo Equity· $200M
Leadership Team
H
Herriot Tabuteau
Chief Executive Officer
Recent News
2026-01-22
Clinical Trials Arena
2026-01-17
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