JELD-WEN, Inc. · 21 hours ago
Supervisor, Inside Sales
Sterling Heights, MI
Full-time
Onsite
Mid Level
3+ years expJELD-WEN, Inc. is a leading global designer and manufacturer of building products. They are seeking a Supervisor, Inside Sales who will be responsible for leading the inside sales team, ensuring customer satisfaction, and driving performance improvements within the department.
CommunitiesFurnitureManufacturingWood Processing
Responsibilities
Assist the Inside Sales Manager in leading the department, participate in leadership team meetings and ensure expectations and job functions that support JELD-WEN goals are maintained and followed
Function as the Knowledge Coordinator for departmental resources
Serve as product expert responsible for order entry, quoting, and phones (incoming, escalations, e.g. backorders)
Serve as department liaison between staff and management for escalated and difficult customer situations
Lead, develop and motivate the team, ensuring that the resources and organization structure are optimal to deliver the strategic plan
Implement necessary metrics, tools, processes and system enhancements to drive increased accountability and performance for the sales organization
Lead and manage the sales team, including recruitment, training, and performance evaluation
Other duties may be assigned
Qualification
Required
Outstanding interpersonal, written and communication skills; as this position will act as primary customer contact and maintain ongoing customer relationships for repeat orders
Must be self-motivated, confident, positive and professional when dealing with both internal and external customers
Must be laser focused on customer satisfaction
Must have a strong work ethic with a positive can-do attitude and the ability to multi-task in a fast paced environment
MS Word, Excel, PowerPoint, Outlook and Salesforce
Bachelor's degree from an accredited institution with a minimum of 3 years of experience in a customer-facing support role (customer service, technical support, inside sales, etc.)
Preferred
2 years of experience with demonstrated knowledge of JW products or systems preferred
Advanced skills in Microsoft Office applications
Supervisory Experience a Plus
Benefits
Medical & dental
Generous leave policies
Retirement program
Company
JELD-WEN, Inc.
JELD-WEN is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows, and related building products serving the new construction and repair and remodeling sectors.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$560.6M2024-08-08Post Ipo Debt· $350M
2021-03-01Post Ipo Secondary· $210.6M
2017-01-26IPO
Leadership Team
William Christensen
Chief Executive Officer
Jas Hayes
Executive Vice President, General Counsel & Corporate Secretary
Recent News
2026-01-05
PR Newswire
2025-05-05
2025-05-04
Company data provided by crunchbase