SailPoint · 13 hours ago
Manager, Professional Services
United States
Full-time
Remote
Mid, Senior Level
$97K/yr - $164K/yr
7+ years expSailPoint is a leading company known for its innovative work in identity security. They are seeking a Professional Services Manager to oversee and build a services organization, manage client engagements, and ensure successful delivery of solutions while fostering team growth and collaboration.
Enterprise SoftwareIdentity ManagementRisk ManagementSoftware
Responsibilities
Ensure that services are provided, implemented correctly, and billed in a timely and accurate manner
Partner cross-functionally during the sales process, own the services portions of deals, including presentations, RFP responses, and proposal/SOW generation
Interact with sales reps and sales leadership during the pre-sales and post-sales (delivery) phases
Serve as the senior point of contact for client escalations
Oversee the financials of your team’s projects, with a focus on profitability and productivity to ensure long term client success
Work with the Resource Management Office (RMO) to mediate and prioritize staff resources to strategically align with the needs of the overall PS business
Provide project management duties on occasion for customer engagements as needed
Provide strategic updates on client performance to SailPoint Senior Management. Providing regular status updates to account teams and Sales Managers
Work closely with Customer Success Managers to establish and maintain customer satisfaction throughout the entirety of a customer implementation
Identify new opportunities for expanding SailPoint solutions and services footprint to maximize client success and SailPoint revenue growth
Take responsibility for the management of the team, including participation in staffing decisions, utilization management, performance reviews, and career development support
Assist direct reports in career development by providing regular feedback, coaching and guidance on personal development
Coach Engagement Managers and project team members on project performance and development areas
Participate in recruiting and employee development activities to ensure a balanced team with the right set of skills
Qualification
Required
7+ years of professional experience at a Software, SaaS, or consulting company
3+ years of project management experience
2+ years of people management experience
Exceptional mentorship and leadership skills with a passion for continuous improvement
Experience with project management duties (project planning, budget, scope, schedule, stakeholder, and risk management)
Exceptional communication skills and extensive experience working with clients and partners
Outstanding organizational and multi-tasking abilities
Extensive experience working with Sales to scope services projects for enterprise software
Benefits
Health and wellness coverage: Medical, dental, and vision insurance
Disability coverage: Short-term and long-term disability
Life protection: Life insurance and Accidental Death & Dismemberment (AD&D)
Additional life coverage options: Supplemental life insurance for employees, spouses, and children
Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account
Financial security: 401(k) Savings and Investment Plan with company matching
Time off benefits: Flexible vacation policy
Holidays: 8 paid holidays annually
Sick leave
Parental support: Paid parental leave
Employee Assistance Program (EAP) and Care Counselors
Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options
Health Savings Account (HSA) with employer contribution
Company
SailPoint
SailPoint is an identity and access management provider helping organizations deliver and manage user access from any device.
1001-5000 employees
H1B Sponsorship
SailPoint has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (40)
2024 (35)
2023 (29)
2022 (51)
2021 (20)
2020 (22)
Funding
Current Stage
Public CompanyTotal Funding
$26.08MKey Investors
Thoma Bravo
2022-04-11Acquired
2017-11-16IPO
2014-12-25Series Unknown· $0.25M
Leadership Team
Mark McClain
CEO & Founder
Brian Carolan
Chief Financial Officer (CFO)
Recent News
2026-01-22
2026-01-21
2026-01-09
Company data provided by crunchbase