ServiceNow · 16 hours ago
Senior Associate, Program Operational Excellence – Elevate
Boston, MA
Full-time
Hybrid
Mid, Senior Level
3+ years expServiceNow is a global market leader in AI-enhanced technology, providing innovative solutions to over 8,100 customers. The Senior Associate, Program Operational Excellence – Elevate will operationalize and scale deal development motions while collaborating across various teams to drive high-impact strategies for revenue growth.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Enable intake, triage, and qualification of early-stage strategic large deal opportunities across priority accounts for Now Next AI
Manage a portfolio of Enterprise AI-led pursuits, maintaining visibility into status, progression, and execution milestones
Drive alignment with Elevate leadership, Field Sales, Product, Engineering and other cross-functional teams to ensure readiness and next steps
Support account teams through customer pitches and manage engagement processes
Develop and maintain standardized templates, tools, and frameworks to support Now Next AI program
Capture and distill best practices from active engagements into reusable assets and playbooks for other deal development motions
Continuously refine internal processes to improve velocity, clarity, and execution quality across strategic motions
Parter with cross-functional teams to build valuable dashboards to automate tracking
Collaborate with Executive Customer Advocate teams to prioritize co-innovation efforts with top-tier customers
Partner with Product leaders to ensure use case feasibility and roadmap alignment
Deliver clear reporting and strategic insights through executive readouts and leadership briefings
Qualification
Required
3–5 years of experience in strategy consulting, enterprise SaaS go-to-market, sales/sales operations, or strategic program management, ideally with exposure to software, corporate strategy, or business development
2-3+ years Sales experience in a direct quota carrying role a plus
Bachelor's or Master's degree in Business, Engineering, IT, or a related discipline
Strong business acumen and problem-solving skills; able to translate customer priorities into actionable commercial strategies
Exceptional communication skills—capable of delivering concise executive summaries, slides, and stakeholder updates
Proficient in Excel, PowerPoint, and common SaaS tools; experience with dashboards or reporting tools is a plus
Demonstrated ability to manage cross-functional initiatives and influence stakeholders in fast-paced, matrixed environments
Highly organized self-starter with strong time management, a growth mindset, and a collaborative, team-oriented approach
Curiosity about AI and interest in shaping enterprise use cases—technical expertise not required but storytelling ability is valued. Your superpower is strategically connecting the dots
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
William McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
mescomputing.com
2026-01-24
2026-01-24
2026-01-23
Company data provided by crunchbase