Fusable · 8 hours ago
Client Success Manager - Risk Intelligence
United States
Full-time
Remote
Mid Level
3+ years expFusable is an established Market Leader with innovative solutions that deliver measurable value to clients. They are seeking a Client Success Manager to own the post-sale customer experience, drive engagement, satisfaction, and retention, while collaborating with internal teams to support customer goals and outcomes.
B2BData IntegrationInformation Technology
Responsibilities
Own the post-sale customer experience by developing and executing success strategies that drive engagement, satisfaction, retention, and long-term value
Lead recurring client business reviews—both internal and external—providing data-driven insights that support renewals, expansion, and measurable customer outcomes
Proactively identify risks to customer goals, adoption, or retention, and partner with internal teams to design and implement effective mitigation plans
Collaborate closely with Strategic Account Executives to identify and support upsell and cross-sell opportunities aligned with customer needs and business objectives
Deliver personalized onboarding, training, and ongoing enablement to ensure customers realize full value from product features and services
Capture and analyze Voice of Customer (VOC) insights related to product usage, satisfaction, and user experience; share actionable feedback with Product, Data, Marketing, and other key stakeholders
Maintain accurate, up-to-date records of customer contacts, engagements, and support activities within the CRM and related systems
Serve as a trusted advisor and subject matter expert on company solutions while staying current on industry trends, customer challenges, and competitive landscape
Qualification
Required
3+ years of experience in Customer Success, Account Management, or a related client-facing role, with demonstrated success managing and growing customer relationships
Strong domain knowledge of P&C Commercial Lines Insurance or Transportation verticals; working understanding of insurance risk, exposure, and profitability is a plus
Proven ability to drive customer outcomes—not just relationship management, but measurable improvements in adoption, retention, and business performance
Proactive problem-solver who thrives in ambiguity, takes ownership, and adapts quickly in a fast-paced environment
Highly collaborative, with a 'one team' mindset and experience working cross-functionally with Sales, Product, Marketing, and Support
Excellent communication and presentation skills, with the ability to translate complex concepts into clear, customer-friendly insights
Strong interpersonal skills with a customer-first mindset; comfortable working independently while contributing effectively within a team
Exceptional attention to detail, time management, and responsiveness to customer needs and deadlines
Proficiency with CRM platforms (Salesforce preferred), Microsoft Office, and modern customer success and sales tools
Bachelor's degree in a relevant business discipline or equivalent experience in customer success or account management
Benefits
Full benefits and 401K
Fitness membership reimbursement! We believe physical and mental health is important.
Company
Fusable
Fusable is a digital agency specializing in branding and creating innovative, user-centric solutions to enhance business presence.
201-500 employees
Funding
Current Stage
Growth StageRecent News
Company data provided by crunchbase