Tata Consultancy Services · 5 hours ago
Project Manager ServiceNow
Miami, FL
Full-time
Onsite
Senior Level, Lead/Staff
$100K/yr - $130K/yr
8+ years expTata Consultancy Services is seeking a Project Manager with expertise in ServiceNow to manage HR Service Delivery implementations. The role requires strong project management skills and a deep understanding of HR processes, along with the ability to coordinate technical teams and deliver solutions effectively.
Business Information SystemsConsultingInformation TechnologyIT Management
Responsibilities
Strong functional understanding of ServiceNow HR Service Delivery (HRSD) modules, including:
HR Case & Knowledge Management
Employee Service Center (ESC)
HR Agent Workspace
Lifecycle Events (Onboarding/Transfer/Offboarding)
HR Integrations with core systems (Workday, Active Directory, others)
Knowledge of platform capabilities, including workflows, catalog items, records, HR tables, automation, and security roles
Ability to translate HR requirements into functional user stories and validate solutions with technical teams
Proven experience managing ServiceNow HRSD implementations, enhancements, and upgrades
Strong experience with Agile/Scrum and hybrid delivery models
Proficiency in creating and managing:
Project plans
RAID logs
Budget tracking
Sprint backlogs
UAT plans
Cutover/hypercare plans
Executive status dashboards
Experience handling vendor coordination, multi team collaboration, and offshore–onsite communication
Understanding of enterprise HR processes (Case Management, Employee Experience, HR Operations)
Experience collaborating with HR, Payroll, Talent, and IT teams
Ability to work with developers, architects, and integration teams
Familiarity with ServiceNow–Workday integrations (preferred)
Ability to review functional specs, process flows, and testing documentation
Qualification
Required
Strong functional understanding of ServiceNow HR Service Delivery (HRSD) modules, including HR Case & Knowledge Management, Employee Service Center (ESC), HR Agent Workspace, Lifecycle Events (Onboarding/Transfer/Offboarding), HR Integrations with core systems (Workday, Active Directory, others)
Knowledge of platform capabilities, including workflows, catalog items, records, HR tables, automation, and security roles
Ability to translate HR requirements into functional user stories and validate solutions with technical teams
8–12+ years of overall IT experience with strong PM background
Proven experience managing ServiceNow HRSD implementations, enhancements, and upgrades
Strong experience with Agile/Scrum and hybrid delivery models
Proficiency in creating and managing project plans, RAID logs, budget tracking, sprint backlogs, UAT plans, cutover/hypercare plans, executive status dashboards
Experience handling vendor coordination, multi team collaboration, and offshore–onsite communication
Understanding of enterprise HR processes (Case Management, Employee Experience, HR Operations)
Experience collaborating with HR, Payroll, Talent, and IT teams
Ability to work with developers, architects, and integration teams
Ability to review functional specs, process flows, and testing documentation
BACHELOR OF COMPUTER SCIENCE
Preferred
Familiarity with ServiceNow–Workday integrations
Benefits
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Company
Tata Consultancy Services
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.
10001+ employees
H1B Sponsorship
Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (7880)
2024 (9690)
2023 (8537)
2022 (11159)
2021 (9813)
2020 (11984)
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-08-25IPO
Leadership Team
K. Krithivasan
Chief Executive Officer & Managing Director
Aarthi Subramanian
President and Chief Operating Officer
Recent News
2026-01-25
Business Standard India
2026-01-25
Company data provided by crunchbase