Sam's Town Hotel & Casino, Shreveport · 1 day ago
Player Development Manager
Shreveport, LA
Full-time
Onsite
Senior Level
5+ years expBoyd Gaming Corporation is one of the premier casino entertainment companies in the United States, and they are seeking a Player Development Manager. This role is responsible for creating player development programs, providing strategic leadership for hospitality staff, and managing performance to increase gaming revenue.
CasinoEventsFitnessHotelMedia and EntertainmentRecreationRestaurants
Responsibilities
Assist in the development of short and long range strategic marketing plans that establish measureable goals and objectives for the player development department utilizing the budget
Maintain acquisition programs that are responsive to changes in the current market that recruit high-level players through various direct sales activities (i.e. direct marketing, promotions, referrals, on/offsite events and personal contact)
Provide training on programs for hospitality staff that are specifically geared towards rated players by creating profiles that communicate such ratings to the hospitality staff
Manage performance of hospitality staff and player’s club including hiring, scheduling, development, evaluation and discipline
Ensure compliance with gaming regulations, company policies and procedures within the department
Issue complimentary services consistent with company policy and monitor all practices
Review player issues with host and club staff to ensure the highest level of guest satisfaction and procedural compliance
Respond to guest special requests or complaints and create resolution
Represent the company in public relation and marketing efforts, generating new and repeat business and helping to re-affirm the goals and objectives of the company
Qualification
Required
Bachelor's Degree in Marketing, Advertising, or related field
5 to 7 years marketing management experience with casino marketing experience a plus (+)
Strong organizational and communication skills
Proficient in MS office products
Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations
Company
Sam's Town Hotel & Casino, Shreveport
Sam's Town Shreveport is located on the historic Red River in downtown Shreveport, just blocks away from museums, botanical gardens, an I-Max Theater and many other local attractions.
501-1000 employees
Funding
Current Stage
Late StageRecent News
Las Vegas Review-Journal
2025-03-05
Company data provided by crunchbase