NEOGOV · 18 hours ago
Library Associate II
Seattle Public Library - Central Library, WA
Full-time
Onsite
Entry Level
$29.39/hr - $35.72/hr
2+ years expNEOGOV is seeking a Library Associate II for The Seattle Public Library, which aims to enrich lives and build community through access to information and ideas. The Library Associate II will provide customer service, assist with circulation and organization of materials, enforce library policies, and perform various support duties.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provides friendly, responsive customer service for patrons in person, by phone and email
Checks materials in and out, renews and reserves materials; collects fees; registers patrons for library cards; resolves patron account issues; applies the Library’s circulation policies and procedures; gives directions or information to patrons regarding the location and use of Library materials, equipment and resources; and assesses the nature of, responding to, and effectively resolving, a variety of related issues
Sorts, files, shelves and routes books and a wide variety of other materials; lifts and transports books and materials using book carts, hand trucks and similar equipment; uses automated systems; locates and retrieves materials for processing; maintains the order and appearance of materials, re-shelves as needed; and retrieves materials for patrons and Library staff
Applies the Library’s borrower policies and circulation procedures when interacting with patrons at circulation desks
Maintains a welcoming environment for everyone, including interacting with patrons regarding the Library’s Rules of Conduct by using de-escalation skills to ensure a safe and welcoming environment for patrons
Gathers information or data; maintains records and files; compiles statistics; and assists with various projects such as processing damaged materials, updating records and/or developing reports
Provides circulation support for outreach and events at the Central Library
Qualification
Required
A high school diploma or a Graduate Equivalency Degree (GED) is required
At least two years of providing customer service to a diverse public in a fast-paced environment
Candidates must be able to effectively respond to patron communications in person, on the telephone, and by email
Candidates must have experience operating point-of-sale/service computer terminals that use menu-based commands
Candidates must have experience with using Microsoft Office applications (Outlook email, Excel and Word), internet browsers and online catalogs
Candidates must have experience using general office equipment, such as fax machines, photocopiers, printers and cash registers
Candidates must be able to learn to sort books or other materials alphabetically and numerically, quickly, accurately and safely
Candidates must be flexible in adjusting their work hours and locations
Candidates must demonstrate the ability to work independently and with others as part of a team
Candidates must also be able to bend, stretch, stoop, and lift up to 40 pounds in weight and push wheeled book carts weighing up to 200 pounds
Preferred
Previous experience working in a library setting is preferred but not required
Experience working with racially, culturally and economically diverse communities
Experience interacting with immigrant families, new English speakers, people experiencing housing insecurity, and community members who are living with addiction or mental illness
Fluency in Amharic, Chinese, Oromo, Russian, Somali, Spanish, Tigrinya, and/or Vietnamese is helpful
Familiarity with de-escalation techniques for challenging behaviors and demonstrated experience using those skills
Experience with merchandise handling and/or inventory tracking
Benefits
Vacation
Holiday
Sick leave
Medical
Dental
Vision
Life
Long-term disability insurance for employees and their dependents
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase