PAR Technology · 1 day ago
Franchise Implementation Consultant
United States
Full-time
Remote
Entry, Mid Level
$60K/yr - $65K/yr
2+ years expPAR Technology Corporation is a leader in restaurant technology, empowering brands worldwide. The Franchise Implementation Consultant will work within a collaborative team to deploy the PAR OPS solution for franchisees, ensuring that deployment activities are executed within agreed standards and collaborating with support teams for a smooth transition post-implementation.
ComputerEnterprise SoftwareHardwareInformation ServicesInformation TechnologySoftware
Responsibilities
Work with the PAR OPS Implementation team members and Project Managers on specified projects to ensure complete understanding of customer’s database configurations
Support client rollouts to their entire community post Implementation Pilot
Conduct train-the-trainer or direct to store training sessions on how to utilize the solution to encourage immediate adoption
Liaise with Implementation Manager, Project Manager, Support, and Technical Account Services Team as needed for escalations on scope, processes, and project plan adjustments
Consult with franchisees to fully analyze and understand their existing infrastructure, as well as determine their current and future needs
Facilitate and lead customer facing conversations and communications to provide key information, direction, timelines, and any technical information necessary
Design and test solutions configured to meet the needs of the client as identified while consulting with the client throughout the rollout phase of the project
Work with clients as they transition from Implementation to Support to clearly help them understand the level of support they are provided
Effectively communicate with all levels of technical and non-technical personnel
Consult with third-party providers and internal implementation team members to design and deliver software integrations and roll-out sessions
Effectively communicate on issues or complex information to a wide audience based on product knowledge
Participate in product design, product delivery and product training and identify opportunities to provide additional products, services, or other resources for clients
Document task status and completion using project tracking tools
Maintain a working knowledge of client operations to facilitate problem resolution and educating support teams
Alert Manager to possible scope challenges, issues or change requests
Serve as subject matter expert in assisting our Knowledge Management team with the continued development of the training resources including the LMS, internal and client facing documentation, and our digital adoption platform
Collaborate and consult with internal support, technical services and implementation team members to resolve critical and/or complex technical issues and needs in a timely manner
Provide Level I or Level II support to existing customers
Serve as part of the after-hours client support rotation
Qualification
Required
4-year technical degree or equivalent experience in related field
1+ year of experience working with Restaurant Back of House Technology
2 - 4 years' experience working with the PAR OPS Platform
1 – 2 years' experience as an Implementation Engineer at PAR OPS
Demonstrated ability to support multiple, concurrent initiatives
Self-motivated with a proven track record in customer multi-unit implementations
Ability to self-train, to stay current with the technology and security in restaurant and retail industries
Comfortable in a dynamic, agile atmosphere of a technical organization with an expanding customer base
Excellent operational, project, and time management skills
Excellent verbal and written communications skill to communicate with technical, non-technical, and diverse customers across an international organization
Excellent training and presentation skills
Excellent ability to facilitate and lead customer facing conversations
Excellent technical, and problem-solving skills
Excellent consulting, organizational, and process improvement skills
Strong analytical, debugging, and problem-solving skills
Ability to manage ambiguity and apply problem-solving skills to unique situations
Ability to communicate financial and technical concepts and specifications clearly and efficiently
Ability to maintain focus and efficiency when working multiple projects concurrently
Preferred
Previous experience in the Hospitality industry in a management role
Strong knowledge of application design, database tools and relevant computer applications within the restaurant and hospitality industry
Company
PAR Technology
PAR Technology creates and markets products that help restaurant and retail operators.
1001-5000 employees
H1B Sponsorship
PAR Technology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
$205M2025-01-21Post Ipo Debt· $100M
2020-02-06Post Ipo Debt· $105M
2011-01-03IPO
Leadership Team
Savneet Singh
Chief Executive Officer
Bryan Menar
Chief Financial Officer
Recent News
Verdict Food Service
2026-01-16
2026-01-15
Company data provided by crunchbase