RingCentral · 19 hours ago
NPI Implementation Lead
United States
Full-time
Remote
Senior Level
$81K/yr - $150K/yrRingCentral is a leading provider of business cloud communications and contact center solutions. They are seeking a highly technical and proactive NPI Implementation Lead who will be responsible for mastering new products and features, developing training materials, and supporting customer demos.
Cloud ComputingCollaborationEnterprise SoftwareMeeting SoftwareSaaSVoIP
Responsibilities
Embed with the Product and Engineering teams during the development lifecycle to gain a deep, hands-on understanding of new features
Act as the primary "beta" user for the implementation team, identifying potential friction points before a general release
Maintain a comprehensive internal knowledge base of product specifications and use cases
Develop comprehensive training, documentation, and toolkits for the Implementation and Customer Training teams
Conduct live "train-the-trainer" sessions and workshops to ensure internal readiness
Create assessment criteria to verify that team members are fully equipped to support and deploy new releases
Design and build standardized, high-impact product demos that highlight value propositions for different customer segments
Conduct high-level customer demos for key accounts, acting as the technical face of the new product
Collaborate with Marketing to ensure demo environments reflect real-world customer scenarios and data
Qualification
Required
Technical Aptitude: You have a knack for picking up new technology quickly without the need for existing training or documentation
Educational Mindset: You don't just know the 'what'—you can explain the 'how' and 'why' to people with varying levels of technical expertise
Communication Pro: You are as comfortable presenting to a room of executives as you are troubleshooting with a developer
Project Management: Ability to manage multiple product launch timelines simultaneously without breaking a sweat
Benefits
Comprehensive medical, dental, vision, disability, life insurance
Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
Voluntary supplemental health coverage and life insurance
401K match and ESPP
Paid time off and paid sick leave
Paid parental and pregnancy leave
Family-forming benefits (IVF, Preservation, Adoption etc.)
Emergency backup care (Child/Adult/Pets)
Employee Assistance Program (EAP) with counseling sessions available 24/7
Free legal services that provide legal advice, document creation and estate planning
Employee bonus referral program
Student loan refinancing assistance
Employee 1:1 coaching, perks and discounts program
Company
RingCentral
RingCentral is a provider of enterprise cloud communications and collaboration solutions.
Founded in 2003
5001-10000 employees
H1B Sponsorship
RingCentral has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (63)
2024 (53)
2023 (55)
2022 (76)
2021 (80)
2020 (58)
Funding
Current Stage
Public CompanyTotal Funding
$1.69BKey Investors
Sylebra CapitalAkkadian VenturesHermes Growth Partners
2025-09-12Post Ipo Debt· $1.24B
2023-08-09Post Ipo Debt· $400M
2023-05-25Post Ipo Equity
Leadership Team
Vlad Shmunis
Founder, CEO, Chairman
Vlad Vendrow
CTO
Recent News
2026-01-16
2026-01-07
Company data provided by crunchbase