NEOGOV · 6 hours ago
Lead Revenue Agent 3 (TD) – Spokane (Internal only)
Spokane County – Spokane, WA
Full-time
Hybrid
Mid, Senior Level
$4,865/mo - $6,539/mo
2+ years expNEOGOV is seeking a Lead Revenue Agent 3 for their Compliance Division in Spokane, WA. This role involves providing leadership and training to lower-level Revenue Agents, conducting investigations, and managing complex delinquent accounts. The ideal candidate will assist in the hiring and training of new staff and act as a supervisor in the absence of the supervisor.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Train and lead new and journey-level agents in Tax Discovery programs while reviewing case work of all staff and making recommendations for action
Identify, investigate, and recover taxes not previously known to the department
Work complex delinquent accounts that commonly involve taxpayers who are reluctant to furnish information and may conceal or undervalue assets, income, and tax liabilities
Become the acting supervisor in the absence of the supervisor
Assist with the hiring of new staff, carry out training plans as provided by your supervisor, and evaluate the progression of training
Qualification
Required
Communication Skills (Written & Verbal): Uses advanced professional techniques in telephone calls and correspondence to engage with customers and inform them about their outstanding obligations. Calmly listens, assesses, and clarifies problems and responds with options to customers who may be confused, upset, or uncooperative
Analytical Skills (Research & Investigation): Analyzes data and assesses a customer's ability to resolve outstanding debts. Researches available resources and assets to seize or use as collateral for satisfying outstanding debts. Researches and gather information on accounts to identify assets and individuals related to unresolved liabilities
Knowledge of Laws & Regulations: Applies and interprets RCWs, WACs, WTDs, ETAs and departmental policies to assist customers and resolve compliance issues. Educates customers on legal requirements for registration, reporting, and payment to promote compliance
Interviewing & Negotiation Skills: Uses interviewing techniques to gather information from customers. Formulates and asks direct, focused, and logically ordered questions. Negotiates payment plans and evaluates full or partial payment options for satisfying unresolved liabilities
Attention to Detail: Reviews financial records and identifies assets that can be seized to satisfy the debt. Organizes and prioritizes work, devoting adequate time and attention to individual tasks. Remains focused on tasks, working efficiently, and handling interruptions appropriately
Interpersonal Skills: Is approachable, works cooperatively with others, and contributes to group solutions through constructive feedback, ideas, and suggestions. Facilitates the open exchange of ideas and information. Accepts personal accountability and is open to constructive feedback. Recognizes and encourages the behaviors that contribute to teamwork (e.g., sharing information, sharing expertise, working together)
Leadership and Operational Expertise in Revenue Collection: Develops or assists in developing others through activities such as training, coaching, mentoring, and sharing ideas and feedback. Develops strategic goals for change. Leads change initiatives and acts as a change agent. Helps others cope with the ongoing demands of change. Maintains confidentiality. Keeps commitments made to others and maintains availability even with changing priorities. Demonstrates advanced leadership capabilities and technical expertise in revenue collection operations. Applies sound judgment, communication, and conflict resolution skills to manage complex cases, support team development, and ensure compliance with departmental policies and tax laws
Preferred
Two years of experience as a Revenue Agent with at least one year of those at the journey level within the Department of Revenue
A Bachelor's degree involving major studies in business administration, accounting, public administration, political science, economics, criminal justice, sociology, psychology, law or, closely related field AND two years of experience in the field of personal or business finance, tax auditing, law, law enforcement, adjustment of claims, examination and analysis of business tax records, collection of civil debts, or other related field. Additional qualifying experience may substitute year-for-year for the education
Benefits
Medical (including vision), dental and basic life insurance
Medical flexible spending account
Basic life and long-term disability insurance
Dependent care assistance
Washington State Employee Assistance Program
Washington Public Employees' Retirement System (PERS)
Deferred Compensation Program (DCP)
Social Security
Public Service Loan Forgiveness
Paid holidays and one paid personal holiday
Sick leave
Vacation leave
Military leave
Bereavement leave
Leave Sharing
Parental Leave
Family and Medical Leave Act (FMLA)
Leave Without Pay
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
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2025-10-31
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