MANDARICH LAW GROUP, LLP · 11 hours ago
Complaint Analyst
Williamsville, NY
Full-time
Onsite
New Grad, Entry Level
$20/hr - $25/hrMandarich Law Group LLP is one of the country's leading creditor's right law firms. They are seeking a Complaint Analyst to ensure customer complaint program policies and procedures are met, conduct account level reviews, and assist with recommendations for enhancements to employee training.
Law EnforcementLegal
Responsibilities
Ensure customer complaint program policies procedures and SLAs are met
Conduct account level reviews of each customer complaint by performing thorough investigation and evaluation which may include:
Responsible for effectively documenting the complaint resolution and any required follow-up
Conduct program level root cause analysis research issues identify trends draw conclusions and make recommendations
Assist with recommendations for enhancements to employee training
Qualification
Required
Minimum High School diploma or equivalent
Highly detail oriented analytical and strong organizational and communication skills
Ability to work independently
Exceptional analytical and problem-solving skills
Excellent written communication skills
Problem solving skills
Preferred
College Degree
Prior law firm experience and/or knowledge of the legal and collections industry
Benefits
Medical and Dental coverage
401K plan with company match
PTO
Paid Parental Leave
Company
MANDARICH LAW GROUP, LLP
Mandarich Law Group, LLP is one of the country's leading creditor's right law firm with offices in IL, CA, FL, GA, MI, MO, NV, NY, NC, OH, and WA..
Founded in 2018
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase