Riggs Cat · 10 hours ago
Branch Operations Project Manager
Little Rock, AR
Full-time
Onsite
Mid LevelRiggs Cat is a company focused on improving operational efficiency and client satisfaction. The Branch Operations Project Manager is responsible for planning and executing branch-level projects, managing timelines, and collaborating with branch teams to enhance client relationships and operational goals.
Machine LearningMachinery ManufacturingRentalSales
Responsibilities
Lead and manage branch-level projects from planning through execution, ensuring alignment with company goals
Develop project plans with clear timelines, deliverables, and KPIs, and provide progress updates to leadership
Identify, track, and implement cost-saving measures and value-added strategies to help branches achieve operational and financial goals
Collaborate with branch teams to resolve escalated client issues, ensuring timely solutions and improved client satisfaction
Oversee implementation of 5S (Sort, Set, Shine, Standardize, Sustain) principles to create efficient, organized, and safe work environments
Develop, document, and roll out standard operating procedures and best practices using Monday.com
Partner with safety teams via Teams meetings and ensure safety programs, inspections, and compliance documentation are current and accurate
Manage and monitor mentor programs, corrective action plans, and inspection follow-ups to support safety and employee development
Conduct and present monthly branch performance reviews, providing insights, data, and recommendations to Regional Managers
Document meeting notes, project updates, and follow-up action items, ensuring accountability and completion
Collaborate with leadership on parts scorecard tracking and coordinate improvement plans
Plan and support branch client engagement events to strengthen client relationships and promote company values
Qualification
Required
Strong leadership and organizational skills
Experience in branch operations or similar roles in a heavy equipment or service-based industry
Proficient in project management tools, including Monday or similar platforms
Strong understanding of 5S, safety management, and operational performance metrics
Excellent communication and team collaboration abilities
Customer-focused mindset with the ability to handle escalated client issues
Company
Riggs Cat
Riggs Cat provides new and used machine sales, machine rental services, and hydraulics machine shop services.
Founded in 1927
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
George Cress, CPA
President/COO
Recent News
Talk Business & Politics
2025-07-08
2024-04-08
Company data provided by crunchbase