New Balance · 9 hours ago
Tech Support Specialist II
Brighton, MA
Full-time
Hybrid
Mid, Senior Level
$29/hr - $43/hr
5+ years expNew Balance is a world-class company focused on being the world's best-running brand and a top athletic brand. They are seeking a skilled and motivated Junior Tech Support Specialist to join their North America Tech Support Team, where the role involves providing timely technical support to employees and troubleshooting various IT issues.
ApparelConsumer GoodsE-CommerceShoesSporting Goods
Responsibilities
Provide timely support services to on-site and remote employees with technical problems and information technology issues
Act as an escalation point for frontline warehouse associates operating in a multi support environment
Troubleshoot and resolve hardware, software, and networking issues (including cabling, patching and console support)
Administer key business systems within distribution/manufacturing. o Understanding of Cloud based solutions and helping to drive automation
Maintain inventory requirements for all end user and distribution devices
Assist in identifying and documenting resolution gaps within the Infrastructure Support
Support and maintain effective relationships with: o End users up to the executive level o Vendors and third-party providers
Work with the project team to test and develop systems, new and current
Drive Continuous Process improvement
Participates in special projects and other related duties, including lifting parts and packaging, as required
Understanding of Audio-Visual technologies. (Microsoft Teams Rooms & Surface Hubs)
Understanding of MS Teams phones
Understanding of cloud technologies and virtual server environment
Qualification
Required
Provide timely support services to on-site and remote employees with technical problems and information technology issues
Act as an escalation point for frontline warehouse associates operating in a multi support environment
Troubleshoot and resolve hardware, software, and networking issues (including cabling, patching and console support)
Administer key business systems within distribution/manufacturing
Understanding of Cloud based solutions and helping to drive automation
Maintain inventory requirements for all end user and distribution devices
Assist in identifying and documenting resolution gaps within the Infrastructure Support
Support and maintain effective relationships with end users up to the executive level, vendors and third-party providers
Work with the project team to test and develop systems, new and current
Drive Continuous Process improvement
Participates in special projects and other related duties, including lifting parts and packaging, as required
Understanding of Audio-Visual technologies (Microsoft Teams Rooms & Surface Hubs)
Understanding of MS Teams phones
Understanding of cloud technologies and virtual server environment
Minimum of 5+ years of experience in a technical support, helpdesk, network support position (cabling, DHCP and DNS understanding)
Experience with supporting remote users globally
Experience with Apple, Microsoft, and Android devices
Experience with Mobile Device Management (JAMF & Intune)
Experience with presenting and developing training materials to all levels of the organization
Experience with developing and maintaining knowledge base articles
Understanding of Linux or Server environment
Administrating users, groups, & permissions in Active directory
Working as a contributor or as a manager of small to intermediate size technology projects
Industry-standard incident and change management processes
3+ years of experience with automation tools & patch management solutions
Troubleshooting & managing network equipment for a global organization
Working with 3rd party vendors and contractors
Preferred
Junior to Senior support experience
Thorough knowledge of various SAS based and on prem applications
Benefits
Three options for medical insurance
Dental
Vision
Life insurance
401K
Online learning and development courses
Tuition reimbursement
$100 monthly student loan support
Various mentorship programs
Yearly $1,000 lifestyle reimbursement
4 weeks of vacations
12 holidays
Generous parental leave
Three options for medical insurance
Dental and vision insurance
Associate discount
401k
Short term disability
Yearly $300 lifestyle reimbursement
Associate discount
Company
New Balance
New Balance is a sports footwear and apparel brand that sells sneakers, shoes, and fitness clothing online and in retail stores.
10001+ employees
H1B Sponsorship
New Balance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (5)
2023 (3)
2022 (5)
2021 (5)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$0.08MKey Investors
Massachusetts Life Sciences Center
2020-10-15Grant· $0.08M
Leadership Team
Joe Preston
President & Chief Executive Officer
John Withee
CFO
Recent News
2026-01-24
2026-01-22
Company data provided by crunchbase