CGI · 6 hours ago
Passport Support Associate II
Boston, MA
Full-time
Onsite
Mid Level
$21.22/hr - $21.22/hr
3+ years expCGI Federal is looking for experienced Support Associates to support the Passport Agency. The role involves interfacing with passport applicants, ensuring the completeness of applications, and processing various tasks related to passport issuance and customer service.
AnalyticsApplication Performance ManagementBusiness IntelligenceConsultingCyber SecurityFinanceInformation TechnologyTechnical Support
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Operate various equipment for high speed scanning, mail out, and metering of mail
Prepare and mail envelopes with correct passport and corresponding supporting documents
Box and archive files for storage purposes
Interface with passport applicants at Agency/Center Information and Will-Call counters:
O At the Information Station, ensure appointment is scheduled
O Review passport application, photograph, identification and supporting documentation for completeness prior to adjudication
O Ensure the application and documents comply with Passport requirements, photograph meets Passport standards, and customer is provided fee information
Prior to distributing to applicants, print and review passport books for accuracy and quality
Process refund/reimbursement requests
Generate a credit card payment from the applicant and distribute completed batches to the Cashiers Office. Verify all completed transactions and run designated reports
Assist with Acceptance Agent training: prepare training materials, conduct meet-and-greets, set-up training sessions, conduct office tours, etc
Assist CSM in maintaining and cataloging electronic records of passport acceptance facilities
Contact applicants to request necessary documents
Resolve undeliverable mail items by contacting the customer and appropriately documenting all actions taken in a SharePoint application
Per the guidance of DOS Passport Specialists, generate correspondence to resolve application discrepancies, including: Return to Sender (RTS), Rewrites and Re-issues, and re-batch into the system
Qualification
Required
Follow a number of specific procedures in completing several repetitive clerical steps performed in a prescribed or slightly varied sequence, such as coding and filing documents in an extensive alphabetical file, simple posting to individual accounts, opening mail, running mail through metering machines, and calculating and posting charges to departmental accounts
HS diploma or GED
Three years of general office experience
Two years of experience utilizing a variety of office software, specifically Microsoft Office
Capable of performing repetitive tasks while maintaining a high level of accuracy
Ability to work in one place and traverse the office on a continuing basis
Must maintain constant awareness of all aspects of internal and external security
Due to the nature of the government contract requirements and/or clearance requirements, US citizenship and an ability to obtain an MRPT clearance is required
Preferred
A basic knowledge of the current TDIS computer system, ability to determine quality and correctness of prepared Passports and maintain issued applications in an orderly and traceable fashion
Benefits
Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category.
401(k) Plan and Profit Participation for eligible professionals
Paid Time Off (PTO)
Paid Federal Holidays
Health & Welfare Benefits
Company
CGI
CGI is an IT and business consulting services firm that offers consulting, cyber security, cloud, and IT services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.2B2025-03-12Post Ipo Debt· $650M
2024-09-03Post Ipo Debt· $550.87M
1998-10-06IPO
Leadership Team
François Boulanger
President and Chief Executive Officer at CGI
Raymond McMann
VP, Global Oil & Gas Industry
Recent News
2026-01-22
Digital Journal
2026-01-22
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