Ecolab · 16 hours ago
IT Operations Support Specialist
USA - Illinois - Naperville
Full-time
Onsite
Entry Level
$60K/yr - $91K/yr
1+ years expEcolab is a global leader in water, hygiene, and energy technologies and services. They are seeking an IT Operations Support Specialist to provide first-line contact for troubleshooting proprietary equipment and offer technical guidance to various teams. The role involves live phone support, tracking support tickets, and ensuring customer satisfaction with equipment and services.
Cleaning ProductsEnergyFood and BeverageInformation TechnologyRenewable Energy
No H1B
Responsibilities
Provide first line contact for troubleshooting problems with 3D TRASAR and Nalco Water proprietary equipment
Diagnosis and troubleshooting issues and problems on Ecolab Food & Beverage proprietary equipment
Provide live phone support to field representatives on standard equipment and e-catalog products referencing specifications, product literature, and pricing
Communicate and provide customers with equipment pricing, warranty, and equipment parts utilizing SAP program
Track phone calls and emailed support tickets using ticket tracking system
Provide technical guidance to product marketers, R&D, and commercialization teams in assigned technology areas
Support team vision, goals, and metrics
Qualification
Required
Bachelor's degree in computer science or related field
1 year of experience in a communications or sales role environment, or alternatively, 1 years of experience in an industrial, mechanical, or electrical environment
Basic understanding of PLC knowledge
Experience working with Microsoft Office
Demonstrated customer service skills with a proven ability to interface positively and professionally with a customer
Experience with Gateways and Connectivity on automated systems
Troubleshooting experience in electrical or mechanical systems
Ability to analyze data
Verbal communication skills
No immigration sponsorship available for this position
Preferred
Associate degree or bachelor's in engineering discipline, or 1-3 years' experience in a related technical field
Troubleshooting experience in electrical or mechanical systems
Basic understanding of PLC knowledge
Troubleshooting experience in electrical or mechanical systems
Ability to analyze data
Experience working with Microsoft Office Suite and SAP
Basic understanding of PLC knowledge
Working knowledge of boilers, cooling towers, wastewater treatment systems, etc
Strong communicator and collaborator with experience working across multiple functions
Able to manage multiple projects in a fast-paced environment
Benefits
Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families.
Company
Ecolab
Ecolab provides water, hygiene and infection prevention solutions and services that protect people and the resources vital to life. It is a sub-organization of Ecolab Life Sciences.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Christophe Beck
Chairman and CEO at Ecolab
John Guttery
SVP, Enterprise Initiatives
Recent News
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2026-01-23
2026-01-20
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