Account Coordinator - Contact Center jobs in United States
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OPENLANE · 1 day ago

Account Coordinator - Contact Center

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
date1+ years exp

OPENLANE is a technology company that creates a digital marketplace for used vehicles. They are seeking a customer-focused, detail-oriented Account Coordinator to join their Contact Center team, where the role involves acting as a liaison for internal and external communications and assisting Senior Account Managers in problem solving.

AutomotiveE-CommerceElectric VehicleRecreational VehiclesWholesale

Responsibilities

Communicate internally on client requests as the situation warrants additional approvals or follow-up
Assist our Senior Account Managers in problem solving
Provide conflict-resolution as needed all while maintaining a professional demeanor

Qualification

Customer service experienceGoogle WorkspaceDetail-orientedTime managementPhone etiquetteWritten communicationVerbal communicationOrganizational skills

Required

1 + years' experience in a high-volume customer service role (maintaining 10+ calls per hour)
A high level of detail-oriented experience
A flexible understanding and desire to work overtime in times of high volume
Excellent computer skills with Google Workspace
Strong time management, organizational, and written/verbal communication skills
A professional nature and proper phone etiquette
A desire to grow your career within the department and learn new functions of the organization

Benefits

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement

Company

OPENLANE

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Glassdoor3.7
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OPENLANE is an online auction company for automotive dealers to buy and sell wholesale vehicles.
dateFounded in 1997
location
Redwood City, California, USA
people-size1001-5000 employees
web-link
http://www.openlane.com

Funding

Current Stage
Late Stage
Total Funding
$35M
Key Investors
Meritech Capital Partners
2011-08-15Acquired
2008-12-31Series Unknown· $10M
2008-05-27Series Unknown· $25M

Leadership Team

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Peter Kelly
Chief Executive Officer
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Recent News

PR Newswire
OPENLANE Unifies AI and Data Capabilities Under OPENLANE Intelligence
2026-01-20
MarketScreener
Openlane Inc co & unit entered into amendment no. 3 to receivables purchase agreement
2025-11-19
PR Newswire
OPENLANE Announces Participation in Four Upcoming Investor Conference
2025-11-12
Company data provided by crunchbase