Talent Groups · 7 hours ago
IT Field Support Helpdesk
Worcester, MA
Full-time
Onsite
Mid Level
$65K/yr - $65K/yr
3+ years expTalent Groups is seeking an IT Field Support Helpdesk professional to coordinate communications between software/hardware vendors and end users. The role involves resolving desktop technical issues, documenting IT configurations, and performing maintenance of desktop applications and hardware systems.
IT Management
Hiring Manager
Shiva Manish
Responsibilities
Deploy PC’s and all peripherals as requested
Test connectivity and functionality of installed devices
Provide timely and accurate support to the all desktop users
Trouble shoot and resolve user issues
Escalate issues as needed
Request Assistance from other IT Departments as needed
Assist other IT Departments as requested
Gather end user requirements
Gather and compile information from vendors, business owners, and / or other IT staff, as assigned
Follow Established policies, procedures, and documentation guidelines
Performs other duties as required
Develop and maintain security procedures
Complies with health and safety requirements and with regulatory agencies such as DPH, etc
Complies with established departmental policies, procedures, and objectives
Performs other similar and related duties as required or directed
Regular, reliable and predicable attendance is required
Qualification
Required
2 - 5 years of experience supporting enterprise solutions
Management Information Systems, or other related field, or equivalent professional experience
CompTIA A+ Certification preferred
Demonstrated Implementation Skills
Microsoft Certified Professional (or higher) desired
Familiarity with web-based and client/server application concepts
Excellent Written and Oral Communication Skills
Mandatory Skills: Desktop Support
Experience: 3-5 Years
Company
Talent Groups
Talent Groups delivers exceptional experiences by solving the toughest IT talent and technology challenges across all industries.
501-1000 employees
H1B Sponsorship
Talent Groups has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2018-07-01Acquired
Leadership Team
Matthew James Ripaldi
Chief Executive Officer
Recent News
2024-05-20
Company data provided by crunchbase