Coretek Group · 17 hours ago
Client Success Manager
United States
Full-time
Remote
Mid, Senior Level
2+ years expCoretek Services is a leading technology solutions provider specializing in AI, cloud, security, and digital transformation. The Client Success Manager will build and maintain strong relationships with clients, serving as a trusted advisor to ensure their success by aligning solutions with their unique business needs and managing profitability within assigned accounts.
Cloud ManagementConsultingInformation TechnologyInfrastructure
Responsibilities
Build strong relationships with clients, serving as the primary point of contact for all post-sales activities
Understand clients' business objectives and align our services to meet their needs effectively
Proactively identify opportunities for upselling and cross-selling additional services, ensuring maximum client value and revenue growth
Conduct regular business reviews with key stakeholders to assess client satisfaction, identify areas for improvement, and discuss strategic initiatives
Collaborate with clients to identify their needs and provide tailored solutions to address their specific challenges
Proactively monitor and anticipate client needs, ensuring a high level of client satisfaction and loyalty
Possess a deep understanding of IT infrastructure and operational management, including AI, cloud services, networking, security, and related technologies
Collaborate with cross-functional teams, including engineering, support, and operations, to ensure smooth delivery and ongoing management of services
Provide guidance and technical expertise to clients, assisting them in optimizing their infrastructure and security solutions
Drive troubleshooting of technical issues and coordinate with internal teams to resolve client challenges effectively
Apply ITIL service management principles to ensure service quality, compliance, and operational efficiency
Oversee incident and problem management processes, working closely with support teams to minimize client impact and ensure timely resolutions
Maintain service level agreements (SLAs) in collaboration with clients, setting clear expectations and monitoring performance against agreed targets
Collaborate with the sales team to identify growth opportunities within the client base, ensuring the profitability of each account
Monitor key performance indicators (KPIs), including revenue, client retention, and profitability metrics, taking proactive measures to meet or exceed targets
Conduct regular financial analyses, identify areas for cost optimization, and propose strategies to improve overall profitability
Act as a client advocate within the organization, representing their interests and providing feedback to relevant internal teams
Collaborate with various departments to ensure client needs are met promptly and efficiently
Help clients leverage our solutions to drive innovation within their organizations
Stay updated on emerging technologies and industry trends, providing strategic guidance and recommendations to clients
Analyze client usage and adoption patterns to identify areas of improvement and proactively address any potential issues
Provide regular reports and insights to clients on their service utilization and performance metrics
Qualification
Required
A minimum of 2 years of ITIL based service management operational experience in a lead or management role
Proven experience as a Client Success Manager, Service Delivery Manager, Technical Leader, Account Manager, or similar role
Experience or comprehension of networking (Palo Alto), cloud (Azure), desktop virtualization (Citrix/VMware/AVD), O365 & AI
Advanced organizational skills and the ability to manage multiple tasks in a fast-paced environment with the ability to lead or influence client-facing and operational meetings
Preferred
Experience running small to medium sized projects
Experience leading quarterly business reviews
Experience in a technical role providing support in ITIL based, operational service environments
Operational experience within a managed services provider
ITIL, PMP, Agile or Six Sigma certifications
Ability to travel 10% nationwide
Benefits
Extensive range of health benefits
Generous flexible PTO
A 401K plan
A vibrant workplace culture that fosters countless opportunities for your professional growth and development
Company
Coretek Group
Coretek Group provides a range of IT support services that include cloud, infrastructure, development, and IT consulting services.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Garry Miller
IT Director
Company data provided by crunchbase