Desktop Support Technician jobs in United States
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GTS Technology Solutions · 1 day ago

Desktop Support Technician

positionAustin, TX
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$30/hr - $30/hr
date4+ years exp

GTS Technology Solutions is seeking an experienced Desktop Support Technician to provide high-quality, onsite technical support in an enterprise environment. The role involves troubleshooting hardware and software issues, providing executive-level support, and mentoring junior technicians.

ConsultingInformation TechnologySoftwareStaffing Agency
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Senior ManagementbadNo H1Bnote

Responsibilities

Perform installation, repair, and preventative maintenance of personal computers (desktops and laptops) and related systems
Troubleshoot and resolve hardware, software, and peripheral issues in an enterprise environment
Identify and escalate network-related issues as they pertain to desktop and laptop systems
Provide “white-glove” executive-level technical support
Support Microsoft productivity tools, including Office 365 and Microsoft Teams
Support and troubleshoot video teleconferencing solutions such as Cisco Webex
Deliver end-user training, create technical processes, and develop knowledge documentation
Lead and support various IT project efforts
Serve as a local technical leader and mentor to junior technicians
Must pass a Criminal Justice Information Systems (CJIS) background check upon hire

Qualification

Executive-level supportDesktop supportMicrosoft Office 365Video teleconferencing supportServiceNowHardware troubleshootingTechnical documentationCustomer service mindsetWillingness to learnMentoring

Required

4+ years providing white-glove, executive-level technical support
5+ years providing end-user desktop support
5+ years supporting personal computer hardware and routine software installations
5+ years troubleshooting IT hardware and peripherals in an enterprise environment
5+ years supporting Microsoft productivity tools (Office 365, MS Teams)
4+ years supporting video teleconferencing solutions (e.g., Cisco Webex)
Must pass a Criminal Justice Information Systems (CJIS) background check upon hire

Preferred

5+ years creating technical knowledge articles and documentation
4+ years utilizing ServiceNow in a support environment
5+ years working in a multi-vendor support environment

Benefits

Dental insurance
Health insurance
Vision insurance

Company

GTS Technology Solutions

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GTS Technology Solutions is an IT company that provides technology solutions.
dateFounded in 1984
location
Austin, Texas, USA
people-size51-200 employees
web-link
http://gts-ts.com

Funding

Current Stage
Growth Stage

Leadership Team

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Britta Butler
Chief Executive Officer
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Kristin Hunninghake
VP Strategic Partnerships
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Recent News

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