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GTS Technology Solutions · 9 hours ago

Desktop Support Technician

Austin, TX

Full-time

Onsite

Mid, Senior Level

$30/hr - $30/hr

4+ years exp

GTS Technology Solutions is seeking an experienced Desktop Support Technician to provide high-quality, onsite technical support in an enterprise environment. The role involves troubleshooting hardware and software issues, providing executive-level support, and mentoring junior technicians.

ConsultingInformation TechnologySoftwareStaffing Agency

Senior Management

No H1B

Responsibilities

Perform installation, repair, and preventative maintenance of personal computers (desktops and laptops) and related systems

Troubleshoot and resolve hardware, software, and peripheral issues in an enterprise environment

Identify and escalate network-related issues as they pertain to desktop and laptop systems

Provide “white-glove” executive-level technical support

Support Microsoft productivity tools, including Office 365 and Microsoft Teams

Support and troubleshoot video teleconferencing solutions such as Cisco Webex

Deliver end-user training, create technical processes, and develop knowledge documentation

Lead and support various IT project efforts

Serve as a local technical leader and mentor to junior technicians

Must pass a Criminal Justice Information Systems (CJIS) background check upon hire

Qualification

Executive-level supportDesktop supportMicrosoft Office 365Video teleconferencing supportServiceNowHardware troubleshootingTechnical documentationCustomer service mindsetWillingness to learnMentoring

Required

4+ years providing white-glove, executive-level technical support

5+ years providing end-user desktop support

5+ years supporting personal computer hardware and routine software installations

5+ years troubleshooting IT hardware and peripherals in an enterprise environment

5+ years supporting Microsoft productivity tools (Office 365, MS Teams)

4+ years supporting video teleconferencing solutions (e.g., Cisco Webex)

Must pass a Criminal Justice Information Systems (CJIS) background check upon hire

Preferred

5+ years creating technical knowledge articles and documentation

4+ years utilizing ServiceNow in a support environment

5+ years working in a multi-vendor support environment

Benefits

Dental insurance

Health insurance

Vision insurance

Company

GTS Technology Solutions

GTS Technology Solutions is an IT company that provides technology solutions.

Founded in 1984

Austin, Texas, USA

51-200 employees

http://gts-ts.com

Funding

Current Stage

Growth Stage

Leadership Team

Britta Butler

Chief Executive Officer

Kristin Hunninghake

VP Strategic Partnerships

Recent News

Seattle TechFlash

Money mavens to be honored

2025-06-03

Company data provided by crunchbase