Implementation Specialist/Customer Success Manager PA jobs in United States
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PreSales Collective · 11 hours ago

Implementation Specialist/Customer Success Manager PA

positionPennsylvania, United States
timeFull-time
remoteOnsite
seniorityMid Level
date3+ years exp

PreSales Collective is seeking a passionate and driven Implementation Specialist/Customer Success Manager to join their growing team. This role involves ensuring the successful implementation and adoption of innovative solutions across schools and districts through collaboration with various teams and close engagement with clients.

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Responsibilities

Implementation & Account Management: Lead clients through onboarding and implementation, ensuring a smooth transition and certification of success
Training & Development: Design and deliver impactful training sessions and professional development workshops (virtual and in-person)
Client Engagement: Foster relationships with school and district staff, ensuring satisfaction and program success
Proactive Account Management: Oversee accounts throughout their lifecycle, from onboarding to renewals
Client Support: Respond to support requests, troubleshoot issues, and escalate complex problems as needed
Documentation: Maintain updated product and enhancement documentation
Travel: Travel up to 50%-60% to meet with clients on-site

Qualification

K-12 software applicationsCustomer success managementAccount managementPublic speakingProject managementGoogle WorkspaceMicrosoft OfficeSalesforceCommunication skillsOrganization skillsProblem-solving skillsTime management

Required

Must live in the PA area
Bachelor's degree (B.A. or B.S.) in Business, Technology, Education, or a related field
3-5 years in education, consulting, product development, SAAS implementation, account management, customer success, or product support
Familiarity with K-12 software applications for special programs (e.g., MTSS/RTI)
Exceptional communication, organization, public speaking, and problem-solving skills
Proficient in project and time management
Comfortable using tools like Google Workspace, Microsoft Office, and Salesforce
Must be authorized to work in the U.S. without sponsorship

Preferred

Experience in K-12 education or educational technology is a strong plus

Benefits

Comprehensive package including vacation
Holiday pay
Health
Vision
Dental insurance
A 401(k) plan (no match)
A performance-based bonus

Company

PreSales Collective

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Community for all things PreSales: Leaders + Sales, Solution, Value Engineers + Solutions Architects + Aspiring SEs.
dateFounded in 2020
location
Chicago, Illinois, USA
people-size2-10 employees
web-link
https://www.presalescollective.com

Funding

Current Stage
Early Stage

Leadership Team

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Jose Espinoza ☁
PreSales SoCal Co-Founder & PSC Regional Lead
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Company data provided by crunchbase