Kforce Inc · 1 week ago
Entry-Level IT Support
Jacksonville, FL
Contract
Onsite
New Grad, Entry Level
$21/hr - $28/hr
0+ years expKforce Inc is seeking an Entry-Level IT Support in Jacksonville, FL. In this role, you will play a key part in ensuring users have a smooth technology experience by providing support for basic troubleshooting needs and guiding users through common IT processes.
ConsultingEmploymentFinancial ServicesHuman ResourcesStaffing Agency
Responsibilities
Serve as the initial point of contact for IT support requests via phone, email, or ticketing system
Assist users with laptop setup, onboarding, and basic hardware configuration
Walk users through password resets, account access issues, and multi-factor authentication
Monitor connections and system alerts to help identify basic issues or outages
Provide clear, patient guidance to users with varying levels of technical comfort
Follow documented processes to resolve common IT issues and escalate more complex problems to Tier 2 support
Document issues, steps taken, and resolutions in the ticketing system
Support a positive, customer-focused IT experience across the organization
Qualification
Required
0-3 years of experience in IT support, service desk, or technical support
3-5 years of network support
Experience supporting Windows based environments
Experience with Microsoft 365 and cloud-based environments
Hands-on experience supporting enterprise network equipment and products including: (Palo Alto, Cisco Catalyst, Meraki, Fortinet)
General knowledge of mobile devices (iOS/Android)
Strong communication skills and a willingness to help others
Comfort working with Windows laptops, basic networking concepts, and user accounts
A collaborative attitude and desire to grow within an IT support environment
Ability to follow procedures, stay organized, and manage multiple requests
Ability to perform in high-volume settings
Valid driver's license and ability to travel between sites
Preferred
Experience with ServiceNow (preferred but not required)
Benefits
Medical/dental/vision insurance
HSA
FSA
401(k)
Life, disability & ADD insurance
Company
Kforce Inc
Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services.
1001-5000 employees
H1B Sponsorship
Kforce Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (792)
2024 (667)
2023 (734)
2022 (843)
2021 (1197)
2020 (858)
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-05-20IPO
2014-06-08Acquired
Leadership Team
Aaron Travis
Digital Experience Delivery Director | Kforce Consulting Solutions
Recent News
2026-02-03
2025-11-19
2025-11-07
Company data provided by crunchbase